Genesys Multicloud CX

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  • 1.  Meet Ginger Alford – Your New Community Manager!

    GENESYS
    Posted 09-20-2022 16:35

    Hi all, I'm Ginger Alford: weekend drag racer, proud Mom and dedicated 5-year Genesys Employee.   

    As a Program Manager for Multicloud CX in Product Strategy & Operations, I can't wait to share some exciting activities and contests that are going to get you pumped for being in this fun community.

    To show I'm not messing around, I'm giving a super cool prize away from the Community Prize Wall to one of you lucky members who introduces yourself to me and answers this question:
    What would you like to see in the Multicloud CX Community before 2022 ends?

    You have until September 23rd so don't delay, and I'll randomly choose the winner.

    Can't wait to meet you and good luck!


    #AskaCustomer

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    Ginger Alford
    Program Manager, Product Strategy & Operations
    Genesys - Employee
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  • 2.  RE: Meet Ginger Alford – Your New Community Manager!

    GENESYS
    Posted 09-20-2022 17:34
    Love this total revamp of the Multicloud Communities portal! I'd love to see discussions from our customers, partners and employees on focus areas such as Private Edition, CX Contact, and migrations to our Multicloud solutions. Can't wait to see what you bring to the portal Ginger!

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    Alli McKeon
    Genesys - Sr. Manager Business Operations
    Multicloud CX
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  • 3.  RE: Meet Ginger Alford – Your New Community Manager!

    GENESYS
    Posted 09-21-2022 12:20
    @Ginger Alford Welcome aboard! This is an exciting new adventure :)​​

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    Lyndsay Milliken
    Genesys - Employees
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  • 4.  RE: Meet Ginger Alford – Your New Community Manager!

    GENESYS
    Posted 09-21-2022 12:57
    Welcome, Ginger! I'm very much looking forward to learning far more about your weekend drag racing. Maybe photos are in order?

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    Clay Tison
    Genesys - Employees
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  • 5.  RE: Meet Ginger Alford – Your New Community Manager!

    GENESYS
    Posted 09-23-2022 14:15
    From what I understand, Ginger is at a track as I type this, so I think she's running out of excuses.

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    Matt Lawson
    Genesys - Employees
    Online Community Manager
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  • 6.  RE: Meet Ginger Alford – Your New Community Manager!

    Posted 09-21-2022 20:59
    Hi, Ginger!

    I would like to see some polls in this community maybe getting a pulse on what features/tricks are most useful for customers as well as areas where we most need improvements. We definitely have some pain points and would like to know we are being heard.

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    Lonnie Swaggerty
    CC&FS Technology Specialist
    State of Nevada - Las Vegas Valley Water District
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  • 7.  RE: Meet Ginger Alford – Your New Community Manager!

    GENESYS
    Posted 09-22-2022 10:23
    Hi Lonnie!

    That's a fantastic suggestion, "most useful tricks/features" from customers.  To make this more meaningful for you, is there an area/product/pain point where useful tricks, workarounds or alternative features you would like to see most?

    Thank you for sharing!

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    Ginger Alford
    Program Manager, Product Strategy & Operations
    Genesys - Employee
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  • 8.  RE: Meet Ginger Alford – Your New Community Manager!

    GENESYS
    Posted 09-22-2022 04:25
    Yay!

    Welcome to the community team @Ginger Alford - great to have you along for the ride!
    Looking forward to seeing the community ​thrive :-)​



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    Tracy
    Genesys
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  • 9.  RE: Meet Ginger Alford – Your New Community Manager!
    Best Answer

    Posted 09-22-2022 17:03
    Hi Ginger,

    My name is Zoe Beatty, and I would love to see more collaboration between Multicloud CX end users relating to WFM and Reporting (real-time and historical).
    Specific to reporting: I would like to know how others are customizing agent and contact center statistics reports, since there are various constraints in the Cloud environment.

    I would also like to see improvements in WFM, and the Agent Experience (for example: time out schedule & no notification of upcoming scheduled activities)

    Thank you,
    Zoe

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    ZoeBeatty
    Workforce Management Specialist
    Las Vegas Valley Water District
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  • 10.  RE: Meet Ginger Alford – Your New Community Manager!

    GENESYS
    Posted 09-28-2022 12:14
    Hi Zoe!

    This is an excellent detailed suggestion! I feel like a deeper dive into WFM would be beneficial to all in this Community.  Let me get to work on how I can help facilitate that.  I may need to reach back out to you for more details.

    Good luck on this contest! We extended the deadline to this Friday so be sure to check back  :)

    Thanks!

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    Ginger Alford
    Program Manager, Product Strategy & Operations
    Genesys - Employee
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