A place to ask questions, connect with others, and stay in the know
Hello, Community members.
With Genesys Workforce Engagement suite, companies can manage the contact center operations regardless of location as it consolidates, on a single platform accessible any time, from anywhere, workforce management capabilities that are elastic and can adjust from regional to global reach and facilitate workforce management answering the need for flexible work scenarios.
Today is an exciting day! The users have asked, and Genesys has listened! Many of our forecasting users have been asking for the ability to create more than 50 modifications to a forecast. We are excited to announce that this limit will be increased, allowing up to 200 modifications per forecast!
A little learning goes a long way.
This is just a short preview of Coaching. Remember, you can specialize and refine your skills through Genesys Beyond courses. And you can always learn more about Coaching in our Genesys Resource Center.
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Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.