Certification and Training

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  • 1.  Practice Exams for Inbound Voice

    Posted 07-29-2022 16:39
    Hi,  Where can I find practice exams for the Inbound Voice certification?
    #Certification

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    Dawn Maciejewski
    NiSource
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  • 2.  RE: Practice Exams for Inbound Voice
    Best Answer

    GENESYS
    Posted 08-10-2022 09:45
    Hi, Dawn!

    Apologies for the delayed response. Some practice questions for the Certified Inbound Voice exam can be found here: https://rise.articulate.com/share/G8YTTStgSKjzdQeFPLNaMpIF1tUkxZEc

    Also, if you have an active subscription, you can attend the Certification Preparation for the Inbound Voice 8.5 Consultant (CIV) Exam, which is an Intructor-Led session made to help you to get prepared for the CIV exam.


    Hope that helps,

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    Rafael Marciano BELISRCIANO
    Genesys - Employees
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  • 3.  RE: Practice Exams for Inbound Voice

    Posted 08-10-2022 10:41
    Thank you for the information.  Happy to say I passed by exam yesterday!

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    Dawn Maciejewski
    NiSource
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  • 4.  RE: Practice Exams for Inbound Voice

    GENESYS
    Posted 08-10-2022 10:55
    I was beaten by one day!

    But I am happy to know you passed the exam. Congratulations! :)

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    Rafael Marciano BELISRCIANO
    Genesys - Employees
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