Genesys Cloud CX

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  • 1.  Quality Policies

    Posted 4 days ago
    We have policies set up to deliver calls for evaluation.  On one of the policies, we have an evaluator that will be out the rest of the month.
    When I remove the evaluator from the policy. I get the request to save the policy has failed error. Any idea how to get around this?
    Are you not able to remove evaluators mid-month?
    #QualityManagement

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    Daniel Cross
    Bright Horizons Family Solutions LLC
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  • 2.  RE: Quality Policies

    GENESYS
    Posted 4 days ago
    Generally, this shouldn't occur.  I think you should open a ServOps to get it investigated by the Care team.

    Thanks,

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    Rakesh Tailor
    Vice President, Product Management
    Recording, Quality, Survey, Speech and Text Analytics
    Genesys Cloud
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