Genesys Cloud CX

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  • 1.  Quality Policies

    Posted 11-21-2022 11:03
    We have policies set up to deliver calls for evaluation.  On one of the policies, we have an evaluator that will be out the rest of the month.
    When I remove the evaluator from the policy. I get the request to save the policy has failed error. Any idea how to get around this?
    Are you not able to remove evaluators mid-month?

    Daniel Cross
    Bright Horizons Family Solutions LLC

  • 2.  RE: Quality Policies

    Posted 11-22-2022 08:44
    Generally, this shouldn't occur.  I think you should open a ServOps to get it investigated by the Care team.


    Rakesh Tailor
    Vice President, Product Management
    Recording, Quality, Survey, Speech and Text Analytics
    Genesys Cloud

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