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Rollback Announcement: Outcome Value Tracking in GPE

  • 1.  Rollback Announcement: Outcome Value Tracking in GPE

    Posted 11 days ago

    Issues were found during the GA release of Outcome Value Tracking for GPE, causing a rollback and disablement of this new feature. We're currently working on the issue, and we will re-release this feature once the issue is fixed and tested.  We will continue to update you as we go through this process.  Original release notes are below:

    Predictive Engagement outcome value configuration and reporting

    Predictive Engagement administrators can now associate a value with an outcome achievement. Contact center supervisors and managers can view the value count and the outcome achievement in Predictive Engagement reporting. This feature also includes updates to the Predictive Engagement outcome configuration UI to improve the user experience and an amended layout to provide a more streamlined outcome configuration process. For more information, see Manage outcomes, Journey Action Maps Summary view, Journey Segments Summary view, and Journey Outcomes Summary view. This feature requires one of the following subscriptions: Genesys Cloud User 2, Genesys Cloud User 3, Genesys Cloud User 1 Digital Upgrade II, or Genesys Cloud User 1 Digital Upgrade I.

    #PredictiveEngagement #GPE #Outcomes


    Cillian Day
    Genesys - Employees