I'm curious if anyone has encountered this issue. Two of our agents occasionally cannot answer incoming calls to our Spanish queue - specifically when using the Salesforce Phone. They can, however, go into Genesys Online Application and answer the call. We are new to both Genesys and Salesforce, but I check the API connections, checked all permissions on the users, and checked that the queue itself is identical to other working queues. Still, we cannot figure out the issue. Any thoughts are welcomed and appreciated. Thanks!