Genesys Cloud CX

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Secure Pause Issues After 11/30 Release

  • 1.  Secure Pause Issues After 11/30 Release

    Posted 12-05-2022 16:37
    Hi All,

    I'm wondering if you'd had any reports of users not being able to resume recording after clicking on secure pause. It's severely lagging and will resume 3 calls later.  This is happening to quite a few users since last Wednesday and I'm wondering if it's a bug in the release. I've turned logging on for a few users but nothing conclusive yet.

    Thanks!
    #Unsure/Other

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    Naila Mendenhall
    AAA Washington
    PMO, Program Manager
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