Workforce Engagement Management

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  • 1.  Service goals when forecast was created

    Posted 11-18-2022 10:47
    Is there somewhere to view what the service goals were set to when a forecast was created? We created some forecasts for our upcoming busy period but cannot determine now if we used the correct SLA goals. Is there somewhere to view this?
    #GenesysCloudCX
    #WorkforceEngagementManagement
    #Forecasting

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    Shannon Hellner
    Paycor, Inc.
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  • 2.  RE: Service goals when forecast was created

    GENESYS
    Posted 11-18-2022 14:14
    Hello Shannon,

    That is a great question! You can see the specific Service Goal Template used to generate the forecast. You can do so by hovering over a Planning Group in the planning group selector on the left-hand side of the chart (please see the screenshot below).



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    Daniel Chapdelaine
    Genesys - Employees
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  • 3.  RE: Service goals when forecast was created

    Posted 11-18-2022 14:21
    THANK YOU!! So simple I can't believe I didn't see it. Appreciate your reply.

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    Shannon Hellner
    Paycor, Inc.
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