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  • 1.  Skill name changes

    Top 25 Contributor
    Posted 09-27-2022 16:14
    So I know we can't change skill names

    And from a previous discussion it sound like this is because the name is referenced by flows, webchat etc. (https://community.genesys.com/digestviewer29/viewthread?GroupId=19&MessageKey=b623882a-336c-4644-a359-3310494bb4ef&CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=digestviewer)

    My question if anyone has been around long enough to know, Why?

    We can change Queue names, and these are referenced in flows, but by GUID, and skills all have GUIDs, so why do they not follow the same design principles as everything else that uses the GUID as the reference? What makes skills different that they this can't work the same way?

    I know I can delete and create new ones, I'm just curious.
    #ArchitectureandDesign
    #Routing(ACD/IVR)

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    Anton Vroon
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