Genesys Multicloud CX

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  • 1.  Spam Tagging on Outbound Calls

    Posted 07-26-2022 14:45
    Wondering if anyone has had any luck with a vendor or solution that specializes in monitoring business telephone numbers, to eliminate spam tagging to cell phones for outbound calls. Most are carrier specific (Hiya (AT&T) and First Orion (T-Mobile). Looking for a single vendor or solution that works with the big three wireless providers AT&T, Verizon and T-Mobile. Currently on CX ContactThanks in advance,
    #Outbound

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    Thomas Kondrat
    Stellantis NA
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  • 2.  RE: Spam Tagging on Outbound Calls

    Posted 07-26-2022 15:48
    We fought this problem for many moons, getting a hundred tickets a month from our end-users that we would take and submit to all the parties named in your post. Then we found Neustar and we haven't had to do a thing regarding spam tags since.

    https://www.home.neustar/trusted-call-solutions

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    Brad Murlin
    Zillow, Inc.
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