Genesys Cloud CX

 View Only
Discussion Thread View
  • 1.  Speech Analytics - Topics and Phrases

    Posted 16 days ago
    I understand we can import phrases for topics.

    Is there a way to export phrases so we can look through the available lists?
    #Reporting/Analytics
    #Unsure/Other

    ------------------------------
    Melissa Callender
    Ontario Teachers' Pension Plan
    ------------------------------


  • 2.  RE: Speech Analytics - Topics and Phrases

    GENESYS
    Posted 8 days ago
    Hello Melissa,

    Thank you for your question. Currently we do not support exporting phrases for topics. That being said, a lot of our customers are interested in this feature. Can I kindly ask you to vote for this feature here - https://genesyscloud.ideas.aha.io/ideas/STA-I-28

    Once you vote for this idea, you will get a notification when we start working on it, and get an update when the feature is released.

    Thank you.

    ------------------------------
    Anik Dey
    Genesys - Employees
    ------------------------------



  • 3.  RE: Speech Analytics - Topics and Phrases

    GENESYS
    Posted 8 days ago
    I see that you've already voted on this idea. I'll keep you posted on this!

    ------------------------------
    Anik Dey
    Genesys - Employees
    ------------------------------