Genesys Cloud CX

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  • 1.  Users unable to find other users in the same organization

    Posted 10-07-2022 16:51
    I have a user who is unable to search for other users in the org, when she searches by name it simply says no results found. I this only appears to be happening on one user so far. Has anyone seen this before? I have checked permissions and they are all there.
    #Unsure/Other

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    Andrew Saltonstall
    Pensacola Christian College, Inc.
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  • 2.  RE: Users unable to find other users in the same organization

    GENESYS
    Posted 10-10-2022 07:25
    Hello Andrew,

    Division assignment of user affects indexing when trying to search for other users. Might be worth to check if this sole user is assigned to a different Division. I have experienced something similar to what you described, and I was able to resolve it by placing the users in the same Division.

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    Nico Feliciano
    Genesys - Employees
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