Genesys Cloud CX

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  • 1.  Voice Prompt and on hold music

    Posted 08-04-2022 03:44
    Hi, is it possible that a voice prompt does not interrupt music but overlay it in an inbound flow?

    Thomas Repking
    Canada Life Group Services Limited

  • 2.  RE: Voice Prompt and on hold music

    Posted 09-02-2022 18:47
    No. Architect does everything sequentially. Nothing can be done in parallel, which is what this would require.

    George Ganahl GCP (Genesys Cloud), ICCE
    Principal PS Consultant