Genesys Cloud CX

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  • 1.  WebRTC Alerting Time

    Posted 14 days ago
    Hi All,

    Does anyone know if alerting for WebRTC phone can be changed? For a queue there is an option to do this. I am looking for our general business users. Many of them miss the call due to alerting timeout. Thanks.

    Matthew Raleigh
    Contact Center Engineer L2
    Broker Solutions, Inc. DBA New American Funding

  • 2.  RE: WebRTC Alerting Time

    Posted 13 days ago
    There are two ways to do this:
    1) For an individual, in their settings (Admin -> People -> Find person) in the Phone tab there is a Timeout Seconds value
    2) There is an org-wide setting in the Organization Settings container if you want to update the whole enterprise

    James Dunn
    Pitney Bowes Inc.

  • 3.  RE: WebRTC Alerting Time

    Posted 13 days ago

    Thanks so much, James.


    Best regards,


    Matthew Raleigh

    Contact Center Engineer L3

    New American Funding
    14511 Myford Road, Suite 100
    Tustin, CA 92780

    Direct: 800.450.2010 x9937
    Direct: 949.751.4788


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