Hi everyone,

I'm wondering if there is a way to see/edit the total calls or AHT line in the long term view that is in the automatic best method forecast? I am seeing the interval forecast but not a long term forecast option.

Thanks!
#Forecasting

------------------------------
Melanie Williams
Camis Inc
------------------------------

When on long-term forecast (second tab at top left on the view) you can click on the Forecast Grid at the bottom and you can override AHT values on each row (granularity can be days or weeks at the top). You can also apply modifications more broadly (e.g., increase AHT by 10% over a time range).

------------------------------
Jay Langsford
VP, R&D
------------------------------

Original Message:
Sent: 01-30-2023 13:57
From: Melanie Williams
Subject: Weighted historical index forecast

Hi everyone,

I'm wondering if there is a way to see/edit the total calls or AHT line in the long term view that is in the automatic best method forecast? I am seeing the interval forecast but not a long term forecast option.

Thanks!
#Forecasting

------------------------------
Melanie Williams
Camis Inc
------------------------------

Thanks for your response. I don't see the long term option for a weighted historical forecast. Just the interval level is available. Is it available somewhere else in this type of forecast?

------------------------------
Melanie Williams
Camis Inc
------------------------------

Original Message:
Sent: 01-31-2023 08:20
From: Jay Langsford
Subject: Weighted historical index forecast

When on long-term forecast (second tab at top left on the view) you can click on the Forecast Grid at the bottom and you can override AHT values on each row (granularity can be days or weeks at the top). You can also apply modifications more broadly (e.g., increase AHT by 10% over a time range).

------------------------------
Jay Langsford
VP, R&D

Original Message:
Sent: 01-30-2023 13:57
From: Melanie Williams
Subject: Weighted historical index forecast

Hi everyone,

I'm wondering if there is a way to see/edit the total calls or AHT line in the long term view that is in the automatic best method forecast? I am seeing the interval forecast but not a long term forecast option.

Thanks!
#Forecasting

------------------------------
Melanie Williams
Camis Inc
------------------------------

Long-term is only available for automatic best method (ABM) - that is the only method that supports forecasting beyond 1w at a time. That method is our top recommendation. I would strongly recommend moving away from weighted-historical index (WHI) method. Many of our advanced features will be built upon or depend upon ABM.

------------------------------
Jay Langsford
VP, R&D
------------------------------

Original Message:
Sent: 01-31-2023 09:35
From: Melanie Williams
Subject: Weighted historical index forecast

Thanks for your response. I don't see the long term option for a weighted historical forecast. Just the interval level is available. Is it available somewhere else in this type of forecast?

------------------------------
Melanie Williams
Camis Inc

Original Message:
Sent: 01-31-2023 08:20
From: Jay Langsford
Subject: Weighted historical index forecast

When on long-term forecast (second tab at top left on the view) you can click on the Forecast Grid at the bottom and you can override AHT values on each row (granularity can be days or weeks at the top). You can also apply modifications more broadly (e.g., increase AHT by 10% over a time range).

------------------------------
Jay Langsford
VP, R&D

Original Message:
Sent: 01-30-2023 13:57
From: Melanie Williams
Subject: Weighted historical index forecast

Hi everyone,

I'm wondering if there is a way to see/edit the total calls or AHT line in the long term view that is in the automatic best method forecast? I am seeing the interval forecast but not a long term forecast option.

Thanks!
#Forecasting

------------------------------
Melanie Williams
Camis Inc
------------------------------