Genesys Cloud - Main

 View Only
Discussion Thread View

  • 1.  what api integration is preferred or works the best

    Posted 09-19-2023 18:01

    We have been working primarily as an inbound call center and using another cloud based system for outbound dialing campaigns.

    Looking into doing both with our Genesys Pure cloud solution and was poking around in integrations and curious if there is a preferred method for clients to create and append outbound contacts list


    #Conversational AI (Bots, Agent Assist, etc.)
    #Digital Channels
    #Connect with a Customer (NEW)
    #Omni-Channel Desktop/User Interface
    #Quality Management
    #Remote Work Enablement
    #Reporting/Analytics
    #Roadmap/New Features
    #Routing (ACD/IVR)
    #SIP/VolP
    #Telephony

    ------------------------------
    Jay Thomas
    Centrinex, LLC
    ------------------------------


  • 2.  RE: what api integration is preferred or works the best
    Best Answer

    Top 25 Contributor
    Posted 09-20-2023 20:16

    Hi Jay

    I'm not sure about preferred, but take a look at the Genesys Outbound APIs, for example to append a contact list you could use POST /api/v2/outbound/contactlists/{contactListId}/contacts (https://developer.genesys.cloud/devapps/api-explorer#post-api-v2-outbound-contactlists--contactListId--contacts)

    Check out the developer center for some further documentation and insights for managing contacts

    https://developer.genesys.cloud/routing/outbound/contactmanagement



    ------------------------------
    Anton Vroon
    ------------------------------

    Original Message


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources