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  • 1.  What is the best fit?

    Posted 06-08-2022 09:14
    Edited by Alex Belec 06-08-2022 09:16
    With the EOL announced, what is the best fit for a replacement? Is it Genesys Cloud or something else? Our users and administrators LOVED this system so we are trying to come as close as possible. Along with that, we are a big proponent of on-premise for several reasons. Is there a brand anyone sees committed to providing long term on-premise?


  • 2.  RE: What is the best fit?

    Posted 06-08-2022 11:56

    Hi Alex,

    We are exploring our options. Genesys Cloud isn't currently Fedramp so it is not an option for us currently. I do know they are going through the fedramp process, but that can takes some time to complete. Even if it does get fedramp its not a for sure jump for us, as Genesys hasn't been the most business friendly to PureConnect Customers and has left a bad taste in our mouths.

    For Cloud based telephony system we are looking into NICE. They are fedramp and look to be a all in one solution, but have not seen a demo yet so can't say for sure. We will be getting a demo of their system in the next few months. Personally i want to stay with an On Prem or hybrid solution as the recent AWS issues that has brought down companies Telephony system, has highlighted some issues with a pure Cloud Based Telephone system.

    The On-Premise selection has defiantly shrank in the last 5 years and while i have really haven't been watching the market on other systems I think Cisco, Avaya, Mitel and NEC are still strong in the On-Prem solution. Though they do not provide everything PureConnect did, so you will need to have a few different venders to get everything we had with it.

    Scott Williams
    Missouri Higher Education Loan Authority

  • 3.  RE: What is the best fit?

    Posted 06-08-2022 15:55
    Thanks for the input Scott. Yeah I just did this 6 years ago with the phone replacement but I guess here we go again! Definitely less on-prem options popping up.