Anton,
Yes all the list variables come through fine, it's just the campaign name. Which made me think it was something like not being able to see campaigns, so I tried doing "Outbound Campaign View" permission and that did not work either. I'm having the user log out then log back in each time I make a permission change, so hopefully that is enough.
The outbound features are enabled and the contact list is set.
------------------------------
Jeremy Prevost
Lentegrity LLC
------------------------------
Original Message:
Sent: 07-01-2024 22:55
From: Anton Vroon
Subject: What permission is required for agents to view the name of a campaign within a outbound script?
I'm not sure sorry but a couple of things to check:
Are the contact list items and outbound variables are coming through fine?
You've got the outbound features enabled?
You've got the contact list assigned to the script? - Found under Script > script properties > Features > Outbound
------------------------------
Anton Vroon
Original Message:
Sent: 07-01-2024 18:38
From: Jeremy Prevost
Subject: What permission is required for agents to view the name of a campaign within a outbound script?
Anton,
I did notice it was missing that one and missing that permission made it so none of the information from the contact list was being populated (found that out here: https://help.mypurecloud.com/articles/use-scripts/). This is just the campaign list name using "Outbound.Campaign Name". We get something like "Campaign name is unavailable".
Thank you,
Jeremy
------------------------------
Jeremy Prevost
Lentegrity LLC
Original Message:
Sent: 07-01-2024 17:10
From: Anton Vroon
Subject: What permission is required for agents to view the name of a campaign within a outbound script?
We had a similar example, I think, if I'm following you correctly.
They might be missing the Outbound > Contact > View permission:
Which comes with the Outbound Agent default role.
Hope that helps.
------------------------------
Anton Vroon
Original Message:
Sent: 07-01-2024 16:43
From: Jeremy Prevost
Subject: What permission is required for agents to view the name of a campaign within a outbound script?
Hello,
My test agent is able to see the information from the list inside the outbound script but not the campaign list variable I have. My admin account can see it. Any ideas?
Thank you,
Jeremy
#Outbound
------------------------------
Jeremy Prevost
Lentegrity LLC
------------------------------