Genesys Info Mart is the component behind the historical reports in your Multicloud deployment. Genesys Info Mart provides a structure for collecting contact center analytics data and sorting it to provide insights to business users. This webinar will explore the data source and its tables, the type of data captured, and finish off with a simple query using basic tables.
- Basic overview of Info Mart
- Understanding the data source: Basic architecture
- What type of data is captured?
- Introduction to Fact and Dimension tables
- Basic contact center measures
The webinar is open and free to anyone. Presentation with instructor demonstrations.#Unsure/Other
Two options for times / Zoom registration links
- (for APAC & EMEA):
- (for EMEA & NALA):
Note: When registering you can easily switch the time zone to get your local start time.