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Paul Rapoza

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RE: Introduce myself

Posted By Paul Rapoza 06-04-2026 15:39
Found In Egroup: Welcome Community \ view thread
Welcome Chris! ------------------------------ Paul Rapoza Genesys - Employees Professional Services Senior Project Manager ------------------------------

RE: Introduce Yourself! (New for 2026)

Posted By Paul Rapoza 06-04-2026 15:32
Found In Egroup: Welcome Community \ view thread
Welcome, Mira! ------------------------------ Paul Rapoza Genesys - Employees Professional Services Senior Project Manager ------------------------------

RE: Introduce Myself - Josué!

Posted By Paul Rapoza 06-04-2026 15:22
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Welcome Josué! ------------------------------ Paul Rapoza Genesys - Employees Professional Services Senior Project Manager ------------------------------

RE: Introduce myself

Posted By Paul Rapoza 06-04-2026 15:21
Found In Egroup: Welcome Community \ view thread
Welcome Jhonatan! ------------------------------ Paul Rapoza Genesys - Employees Professional Services Senior Project Manager ------------------------------

RE: Cruising preferences

Posted By Paul Rapoza 06-03-2026 16:20
Found In Egroup: Genesys Casual \ view thread
Hey Ritchie, We've only recently got back into cruising, since after doing an Alaska cruise some years ago, we agreed that the quick port turn arounds weren't for us at the time. But now we're a little older, we've just done two over the last six months, an Eastern Caribbean and a Western Caribbean ...

RE: June Question of the Month - If you could instantly become an expert in any skill, what would it be?

Posted By Paul Rapoza 06-03-2026 09:49
Found In Egroup: Genesys Casual \ view thread
I'd instantly become an expert chef and baker. Being able to create amazing meals and desserts from scratch, understand flavors intuitively, and turn simple ingredients into something memorable would be incredibly rewarding. Plus, unlike a lot of skills, it's one that you get to enjoy and share with ...

RE: Is there any recommended order to do the Genesys Cloud Training

Posted By Paul Rapoza 05-29-2026 09:24
Found In Egroup: Certification and Training \ view thread
Hi Raja, One of our technical leaders suggested pursuing training/certs in the following order: Genesys Cloud Certified Professional (GCP) certification Architect certification Bots and Knowledge cert GPE/GPR cert The first two are great as you get labs to reinforce the reading material. ...

RE: Studying for Genesys Cloud: AI – GPE & GPR certification exam

Posted By Paul Rapoza 05-29-2026 08:53
Found In Egroup: Certification and Training \ view thread
I'd also suggest going through the Study Guide and reading the articles in the Core Exam Content section: Genesys Cloud - AI: Digital Bots & Knowledge Study Guide Unfortunately I don't see any practice exams on Webassessor. I'm plan to finish the content today and take the exam soon. Good luck everyone! ...

RE: Your dream trip/holiday destinations

Posted By Paul Rapoza 05-22-2026 12:03
Found In Egroup: Genesys Casual \ view thread
Our next bucket list trip will be somewhere in Finland or Iceland chasing the Northern Lights. ------------------------------ Paul Rapoza Genesys - Employees Professional Services Senior Project Manager ------------------------------

RE: Welcome a new member of the community team!!!

Posted By Paul Rapoza 05-18-2026 12:52
Found In Egroup: Genesys Casual \ view thread
Hi and welcome, @Ami Defesche! ------------------------------ Paul Rapoza Genesys - Employees Professional Services Senior Project Manager ------------------------------

RE: April Question of the Month - Earn a new badge!

Posted By Paul Rapoza 05-14-2026 13:59
Found In Egroup: Genesys Casual \ view thread
Dan, you may be aging yourself with that pick! Nice job introducing the younger generation to an awesome group!😁 ------------------------------ Paul Rapoza Genesys - Employees Professional Services Senior Project Manager ------------------------------ ...

RE: May Question of the Month: What's the one thing you wish you had known sooner using Genesys Cloud?

Posted By Paul Rapoza 05-13-2026 12:36
Found In Egroup: Genesys Casual \ view thread
@Aaron Lael - what a great idea! ------------------------------ Paul Rapoza Genesys - Employees Professional Services Senior Project Manager ------------------------------

RE: May Question of the Month: What's the one thing you wish you had known sooner using Genesys Cloud?

Posted By Paul Rapoza 05-04-2026 10:02
Found In Egroup: Genesys Casual \ view thread
For me, it's the Genesys Cloud Developer Center (https://developer.genesys.cloud/). Even though I'm not hands-on in the platform day-to-day, I wish I had spent more time there earlier just from an educational standpoint. It's an incredibly rich resource that goes beyond pure development, offering clear ...

RE: Introduce Yourself! (New for 2026)

Posted By Paul Rapoza 04-29-2026 09:41
Found In Egroup: Welcome Community \ view thread
Hi everyone, I'm a Senior Project Manager at Genesys on the Professional Services/Customer Success Team, focused on leading Genesys Cloud implementations and helping customers navigate complex delivery challenges. A big part of my role is working across teams to keep projects aligned, manage risk, ...

RE: April Question of the Month - Earn a new badge!

Posted By Paul Rapoza 04-29-2026 09:31
Found In Egroup: Genesys Casual \ view thread
Changes by David Bowie ------------------------------ Paul Rapoza Genesys - Employees Professional Services Project Manager ------------------------------