Hello, We've seen a few similar cases. Some browsers have performance features that make tabs idle to save machine resources, and it's a good practice to disable those. Please check the logs to see if there is any error with this identifier: error.ininedgecontrol.connection.timeout. If this type of ...

RE: New Genesys Cloud CX connector with Salesforce - Auto Answer

Posted By Gabriel Garcia 03-11-2026 09:57
Found In Egroup: Genesys Cloud - Main \ view thread

Hello, The only alternative is enabling it only in Salesforce. When it is enabled in Genesys, it causes several bugs and a warning appears indicating that auto-answer must be disabled in Genesys. In Salesforce, this configuration is done within Service Channels, where you configure automatic acceptance ...

RE: Fan Favorite Genesys Cloud Feature of 2025! (Enter and Win)

Posted By Gabriel Garcia 01-14-2026 19:13
Found In Egroup: Genesys Cloud - Main \ view thread

My Favorite Feature of 2025: Data Action Functions Hands down, Data Action Functions takes the win for me! The real benefit has been the time I save, instead of cluttering Architect with a bunch of components and those crazy long expressions, I just handle the logic in the function. Keeps everything ...

RE: January Question of the Month - Goals for 2026?

Posted By Gabriel Garcia 01-07-2026 20:26
Found In Egroup: Genesys Casual \ view thread

My goals for 2026 are to keep growing professionally, deepen my technical skills, and contribute more strategically at work. Looking back at last year, I made solid progress on my learning goals and delivered key projects, so I'm excited to keep the momentum going in 2026! ------------------------------ ...

RE: What was your favorite moment of 2025?

Posted By Gabriel Garcia 12-19-2025 13:15
Found In Egroup: Genesys Casual \ view thread

My favorite moment of 2025 was my wedding, which took place earlier this month on the 6th - an unforgettable day full of love and happiness. ------------------------------ Gabriel Garcia NA ------------------------------

RE: What kind of AI innovations are you planning for next year?

Posted By Gabriel Garcia 11-24-2025 13:18
Found In Egroup: Genesys Casual \ view thread

Next year, we plan to use AI voice integrations to make our customer journeys feel more natural and human-like. The idea is to create experiences that sound like a real person is guiding the interaction, even though it's powered by AI behind the scenes. ------------------------------ Gabriel Garcia ...

RE: What is your favorite global invention?

Posted By Gabriel Garcia 11-12-2025 13:17
Found In Egroup: Genesys Casual \ view thread

Hi, My favorite invention is the microscope! With the ability to zoom in and see what's invisible to the naked eye, from cells to bacteria, it opened the door to modern medicine, diagnostics, and countless scientific breakthroughs. ------------------------------ Gabriel Garcia NA ----- ...

RE: Hello

Posted By Gabriel Garcia 11-12-2025 07:08
Found In Egroup: Welcome Community \ view thread

Welcome @Letícia Matos ------------------------------ Gabriel Garcia NA ------------------------------

RE: Associate external contact to conversation

Posted By Gabriel Garcia 11-06-2025 17:30
Found In Egroup: Genesys Cloud - Developer Community! \ view thread

Hello Nuno, The API actually returns an empty 202 response, but there is a way to confirm whether the interaction is being attached to an external contact. You can validate this directly inside the external contact profile where the interaction history is displayed. I just performed this ...

RE: How to automatically scan architect flows to detect errors

Posted By Gabriel Garcia 11-06-2025 11:09
Found In Egroup: Genesys Cloud - Developer Community! \ view thread

Hello, There is no dedicated tool like SonarQube that performs full static analysis of Architect flows. Genesys Cloud does provide some built-in tools to help analyse flows: - Flow Size indicator: shows how much of the allowed flow-resource limit a flow is using (Low/Medium/High/Full) so you ...

RE: Can a bot or virtual agent recognise whether the caller has a male or female voice, i.e. whether they are a man or a woman?

Posted By Gabriel Garcia 11-06-2025 10:29
Found In Egroup: Genesys Cloud - Main \ view thread

Hello Thomas Currently, Genesys Cloud does not provide a native feature that allows bots or virtual agents to automatically detect whether a caller's voice is male or female. Using gender inference for authentication also introduces accuracy concerns and privacy implications. For voice-based authentication, ...

RE: Voice Input and Noise Reduction Settings in Genesys Cloud

Posted By Gabriel Garcia 11-06-2025 10:26
Found In Egroup: Genesys Cloud - Main \ view thread

Hello Haridass, If you are using something related to Bot Flow within Genesys, such as intent collection, there is also an option to reduce the recognition of external noise. ------------------------------ Gabriel Garcia NA ------------------------------

RE: Observation activity query endpoint seem to be not working

Posted By Gabriel Garcia 11-06-2025 10:04
Found In Egroup: Genesys Cloud - Developer Community! \ view thread

Hello @Orestis Dimitropoulos The oFlow metric from the /api/v2/analytics/flows/activity/query API has an important limitation that's not well-documented: it only works for flows that are directly invoked by active interactions (primarily inbound call flows and outbound call flows). The commonmodule ...

RE: Output Variables AudioConnector

Posted By Gabriel Garcia 11-06-2025 09:56
Found In Egroup: Genesys Cloud - Main \ view thread

Hello @Cristobal Sepulveda Novoa. I've identified the issue after reviewing the official AudioConnector documentation. The problem is related to when the third-party sends the return data. Output variables are only captured by Architect when the bot successfully completes the session through the "Disconnect" ...

RE: November Rockstar's New Tour!

Posted By Gabriel Garcia 11-05-2025 12:53
Found In Egroup: Genesys Casual \ view thread

Congratulations @Debora Lopes! ------------------------------ Gabriel Garcia NA ------------------------------

RE: A part of Data Actions properties are not being registered in the call flow with using Archy.

Posted By Gabriel Garcia 11-04-2025 16:03
Found In Egroup: Genesys Cloud - Developer Community! \ view thread

Hello @Mikio Enomoto, You're right to suspect this could be a bug - I've actually seen similar behavior with Archy and Data Actions before. It seems like there's an issue with how Archy serializes/deserializes certain Data Action properties during the export/import cycle. From what I understand, ...

RE: Bot Connector Latency

Posted By Gabriel Garcia 11-04-2025 15:53
Found In Egroup: Genesys Cloud - Developer Community! \ view thread

Hey @Meg Luong, Great question - we've actually run into similar latency differences in our testing as well. Based on what I've seen in the docs and community discussions, that ~1.25 second delta you're experiencing is pretty typical and comes from a few different layers in the Genesys stack. ...

RE: Unified Experience from Genesys and ServiceNow

Posted By Gabriel Garcia 11-04-2025 15:34
Found In Egroup: Genesys Cloud - Developer Community! \ view thread

Hello, Let's go through this. To stay active in ServiceNow, the agent really needs to be in "Available" status. However, you can configure the routing behavior using the Service Channel settings. In my scenario, I have two productive statuses: One "Available" status for handling voice ...

RE: Questions of the Month - Community's New Site Requests

Posted By Gabriel Garcia 11-04-2025 13:58
Found In Egroup: Genesys Casual \ view thread

Hello, Something that I really feel is missing is a dark theme. Another feature that I think would be great is having a progress indicator - like a percentage or even a list of the required activities - for earning each badge. Today we don't have visibility into which tasks are still needed to ...

RE: Hello Everyone!

Posted By Gabriel Garcia 11-04-2025 13:54
Found In Egroup: Welcome Community \ view thread

Welcome @Raphael Poliesi! ------------------------------ Gabriel Garcia NA ------------------------------

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