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Mr. Paul Kendrick

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RE: How can Orchestrator points redeem for Beyond subscription

Posted By Paul Kendrick 04-01-2026 04:39
Found In Egroup: Certification and Training \ view thread
Important Note: **Rewards are currently available to Genesys customers only. Employees and partners are not eligible for point redemption at this time. ------------------------------ Paul Kendrick Tech Expert ------------------------------

RE: Lets be Frank.... How many Certifications wll you be taking?

Posted By Paul Kendrick 02-27-2026 02:53
Found In Egroup: Certification and Training \ view thread
Hi Rob, I'd tackle the GCP and GCD close together since they both cover Implementation and Contact Centre, it just makes sense given the overlap. From there, I'd lean into my strengths and start working towards the next certifications to get into exam mode. After that, review the remaining certs by ...

RE: Genesys Cloud: AI – Digital Bots & Knowledge Certification

Posted By Paul Kendrick 02-22-2026 01:38
Found In Egroup: Certification and Training \ view thread
Hi Jesus, Please refer to the following link: https://education.genesys.com/explore/certification/cloud. Once you have enrolled in the exam, you will gain access to the study guide, which outlines the required learning to achieve this certification. I hope this helps. Thanks, Paul --- ...

RE: Request for Advice – Architect Certification Exam

Posted By Paul Kendrick 01-27-2026 03:43
Found In Egroup: Certification and Training \ view thread
Hi Diego, The key to success is dedicating time to learning the Architect content. Work through the practical labs included in the course, and make use of the Resource Centre to deepen your understanding. If you feel you need additional guidance, consider using the instructor‑led training, as it can ...

RE: Agent Copilot: Set Up & Configuration Course Update

Posted By Paul Kendrick 01-21-2026 03:44
Found In Egroup: Certification and Training \ view thread
The Genesys Cloud: AI – Agent Copilot – Setup and Configuration course was great, but with how fast things are moving in the Agent Copilot space, it might get outdated pretty quickly. Hopefully the Genesys Education team can keep things updated as this evolves. Also, once you're done, check out Genesys ...

RE: Genesys AI and ChatBot

Posted By Paul Kendrick 01-21-2026 01:48
Found In Egroup: Certification and Training \ view thread
FYI. https://community.genesys.com/discussion/new-certification-for-self-service-ai-features-digital-bots-knowledge-certification ------------------------------ Paul Kendrick Tech Expert ------------------------------

RE: NEW WEBINAR - Agent Copilot Advanced Custom Summaries

Posted By Paul Kendrick 12-11-2025 01:44
Found In Egroup: Certification and Training \ view thread
Hello, Could you please verify the following URL above? It appears to fail and redirects incorrectly: https://beyond.genesys.com/explore/course/webinar-genesys-cloud-cx-working-with-genesys-cloud-copilots Response:- 404 Page Not Found. Sorry, we cant find the page you're ...

RE: Evolving Cloud Media Metrics: From Instance Counts to Capacity Insights

Posted By Paul Kendrick 11-25-2025 01:28
Found In Egroup: Genesys Cloud - Main \ view thread
Hi David, The new Cloud Media Metrics lack crucial information, including the Cloud Media version, which is necessary to ensure alignment with the Media Tier version releases. Additionally, the metrics do not provide the number of Cloud Media Edges or any additional edges that may arise due to auto-scaling. ...

RE: **COMING SOON** Start Conversation Modal Accessibility Enhancement for JAWS Support (Targeting December 8)

Posted By Paul Kendrick 11-07-2025 00:23
Found In Egroup: Genesys Cloud - UI New Features \ view thread
Hi Nicholas, Hope you're going well. Could you please share a short video showing the new UI component that appears when a user clicks a channel button to start an outbound conversation? It would help clarify the feature for everyone ahead of the 8th December release. Thanks Paul ----------- ...

RE: Known Issues of the New Navigation Experience

Posted By Paul Kendrick 09-12-2025 04:20
Found In Egroup: Genesys Cloud - UI New Features \ view thread
We would appreciate it if Genesys could confirm whether any other objects or features have been deprecated as part of the transition from the Legacy UI to the New UI Experience-for instance, the removal of Favorites as a separate access point. This information is essential to ensure we can accurately ...

RE: New unified navigation experience coming to Genesys Cloud

Posted By Paul Kendrick 07-01-2025 05:30
Found In Egroup: Genesys Cloud - UI New Features \ view thread
Hi Zoltan, Thank you for providing the timeline. I noticed in a previous post that the GA date for the new unified navigation experience was planned for the end of October. Is that still the case? And will this be reflected in the timeline, acknowledging that it may be subject to change by Genesys? ...

RE: Update on the Partner Billing Usage API – Extended Timeline for Integration

Posted By Paul Kendrick 06-29-2025 21:23
Found In Egroup: Genesys Cloud - Developer Announcements! \ view thread
Hi Isla, Could you please confirm when we will be able to request the toggle to be switched on so we can begin testing the new billing APIs? I submitted a request a couple of weeks ago and was informed that the toggles are currently out of reach. Could you kindly provide an estimated timeframe ...

RE: Webinar Enhancing Customer Experience with Virtual Agent

Posted By Paul Kendrick 05-22-2025 22:42
Found In Egroup: Certification and Training \ view thread
Hi Bob, My apologies for the delayed response, and thank you for your reply and for making this possible for those of us located in the APAC region and beyond. Much appreciated, Paul ------------------------------ Paul Kendrick Tech Expert ------------------------------

RE: COMING SOON !!! Beta Multi-Contextual Panel

Posted By Paul Kendrick 04-15-2025 01:43
Found In Egroup: Genesys Cloud CX - Beta HQ \ view thread
Hi Allison, Please correct me if I am wrong, but it is my understanding that the community is not the official Genesys channel for future feature release notes. Could you please confirm when the Multi Contextual Panels section in the 'Genesys Cloud – Features Coming Soon' will be updated with a full ...

RE: Webinar Enhancing Customer Experience with Virtual Agent

Posted By Paul Kendrick 04-14-2025 23:01
Found In Egroup: Certification and Training \ view thread
Hi Bob, Thank you for the reply. The issue is that the webinar is available for some, but not all regions. Therefore, partners and customers located in regions where the time zone does not favor them require a Beyond subscription to watch the webinar (not all partners and customers have a subscription). ...

RE: Webinar Enhancing Customer Experience with Virtual Agent

Posted By Paul Kendrick 04-13-2025 08:48
Found In Egroup: Certification and Training \ view thread
Hi Bob, This matter impacts the entire APAC region. For example, the webinar titled "Enhancing Customer Experience with Virtual Agent!" is scheduled at times that are inconvenient for customers and partners in our region, making it impossible for us to attend. It seems that Genesys does not fully ...

RE: COMING SOON !!! Beta Multi-Contextual Panel

Posted By Paul Kendrick 04-09-2025 02:46
Found In Egroup: Genesys Cloud CX - Beta HQ \ view thread
Could you please confirm if Genesys is planning to use a staggered AWS region rollout for the removal of the Multi Panel enable/disable button within the UI? ------------------------------ Paul Kendrick Tech Expert - SME ------------------------------

RE: Multipanel Update - Split Screen Temporarily returns

Posted By Paul Kendrick 03-24-2025 01:42
Found In Egroup: Genesys Cloud - UI New Features \ view thread
Spring 2025? Are you referring to the Northern Hemisphere (1 March – 31 May) or the Southern Hemisphere (1 September – 30 November)? Since Genesys operates globally, specifying the months would help avoid confusion. ------------------------------ Paul Kendrick Tech Expert - SME ------------- ...

RE: Genesy Network Assessment Tool is not working

Posted By Paul Kendrick 08-02-2024 03:34
Found In Egroup: Genesys Cloud - Main \ view thread
I suggest contacting your IT Service Desk for assistance, as they will be familiar with the restrictions on both your network and desktop. This will help determine whether the issue is related to your desktop or network. Note that the Genesys Cloud Network Readiness Assessment Tool has a limitation: ...

RE: Dashboards UI Beta

Posted By Paul Kendrick 07-03-2024 02:08
Found In Egroup: Genesys Cloud CX - Beta HQ \ view thread
Hello, does a Dark Mode exist? We've received some verbal feedback from customers expressing their dislike for the bright white interface, and they've indicated that they won't be selecting 'Stay Here'. Could you please verify this? ------------------------------ Paul Kendrick Telstra Limited ...