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Rafael Marciano BELISRCIANO

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RE: Certified Customer Experience Professional (CCXP)

Posted By Rafael Marciano BELISRCIANO 03-31-2026 16:05
Found In Egroup: Certification and Training \ view thread
Oops, my apologies, Nadine... I missread that! ------------------------------ Rafael Marciano BELISRCIANO Genesys - Employees ------------------------------

RE: Certification Renewal

Posted By Rafael Marciano BELISRCIANO 03-30-2026 12:48
Found In Egroup: Certification and Training \ view thread
Recently Genesys made available a practice exam that you can take for free directly in the Exam platform (Kryterion) used by Genesys: https://webassessor.com/genesys You navigate to "Register for an Exam" and expand the "Practice Exams" section. ------------------------------ Rafael Marciano BELISRCIANO ...

RE: Training / Lab access (LTI, Beyond, Architect labs, etc.)

Posted By Rafael Marciano BELISRCIANO 03-30-2026 12:46
Found In Egroup: Certification and Training \ view thread
Hello everyone. To add to the discussion, as mentioned above, the training program offered by Genesys Education (via a paid Learning Subscription) grants you access to a Virtual Machine where you can access a Genesys Cloud training Organization for each training for 30 days, in the Self-Study modality. ...

RE: Certified Customer Experience Professional (CCXP)

Posted By Rafael Marciano BELISRCIANO 03-30-2026 12:27
Found In Library: Certification and Training

RE: Certified Customer Experience Professional (CCXP)

Posted By Rafael Marciano BELISRCIANO 03-30-2026 12:27
Found In Egroup: Certification and Training \ view thread
To add to what Kaio accurately said, if you have the Technical Subscription, you can also attend the Certification Preparation for the Genesys Cloud CX: Professional Certification Exam which allows you to assess your knowledge and ask questions to an instructor. Also recently Genesys made available ...

RE: Tips & Tricks for Certification Exam

Posted By Rafael Marciano BELISRCIANO 03-05-2026 13:13
Found In Egroup: Certification and Training \ view thread
Hello, Deirdre. In preparation for the GCP exam, I would recommend the following training Material: Genesys Cloud: Implementation Genesys Cloud: Contact Center Administration Genesys Cloud: Reporting and Analytics Additionally, there is a Workshop that helps with the preparation for the ...

RE: How long before Expiration can I Renew Certification

Posted By Rafael Marciano BELISRCIANO 03-05-2026 13:07
Found In Egroup: Certification and Training \ view thread
Hi Gina, Currently, retaking the certification means taking the regular certification again, but since you got certified a couple years ago, I'd recommend re-visiting the documention if you have the chance. In Webassessor, there's currently one Exam that's free to take (the Scripting Practice exam). ...

RE: Error in passing a dynamic array of JSON objects using Data Action

Posted By Rafael Marciano BELISRCIANO 03-05-2026 12:42
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hello, Subhajit. As per the Documentation - Add contracts to custom actions for integrations View summary - Genesys Cloud Resource Center - input contracts only accept string, integer, number, Boolean or null data types, so I would say arrays are not supported (although they are supported in output contracts). ...

RE: Ajuda com a Certificação

Posted By Rafael Marciano BELISRCIANO 02-18-2026 09:13
Found In Egroup: Certification and Training \ view thread
Olá, Ewerson. O material de estudo, caso você tenha uma assinatura técnica da Genesys Education, seria o conteúdo dos três cursos fundamentais da plataforma: Genesys Cloud: Implementation Genesys Cloud: Contact Center Administration Genesys Cloud: Reporting and Analytics Além disso, há um Workshop ...

RE: Study material for AI certifications

Posted By Rafael Marciano BELISRCIANO 02-18-2026 08:24
Found In Egroup: Certification and Training \ view thread
Hello, Douglas. In the Education Portal - https://education.genesys.com/explore/certification/cloud#GCAI you can find the links that will point you to each course recommended by Genesys Education to help you in your preparation for the Certification Exams. The courses you find the AI Fundamentals ...

RE: Prova em Portugues

Posted By Rafael Marciano BELISRCIANO 12-12-2025 13:19
Found In Egroup: Certification and Training \ view thread
Complementando a informação corretamente fornecida pelo Elisson, a prova em si continuará sendo em inglês, porém será possível utilizar um tradutor de sua escolha durante o Exame de certificação. ------------------------------ Rafael Marciano BELISRCIANO Genesys - Employees ----------------- ...

RE: NEW WEBINAR - Agent Copilot Advanced Custom Summaries

Posted By Rafael Marciano BELISRCIANO 12-11-2025 10:28
Found In Egroup: Certification and Training \ view thread
Hey, everyone. Thank you for letting us know the link initially provided is not accessible. Could you try the link below? https://beyond.genesys.com/explore/course/webinar-genesys-cloud-cx-agent-copilot-advanced-custom-summaries Regards, ------------------------------ Rafael ...

RE: How to Upload Genesys Certification Badges to Beyond Profile

Posted By Rafael Marciano BELISRCIANO 09-18-2025 20:42
Found In Egroup: Certification and Training \ view thread
Hello, Atul! Sometimes the badges take a little longe to appear in the Education Portal, but just to make sure, could you check the page below to confirm all the steps were followed to claim the badge? https://beyond.genesys.com/explore/certification/claiming-your-digital-badge If all ...

RE: What is the difference between setting the "in-queue flow" in the Queues voice tab and in Architect "transfer to ACD"?

Posted By Rafael Marciano BELISRCIANO 06-28-2024 15:05
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Qan, An In-Queue call flow is a type of flow you can configure using Architect to define the actions that will happen to the call when a call is transferred from an Inbound Call flow to a queue. You can define which In-Queue call flow will be executed (if all agents are busy) under the ...

RE: How to print ebook

Posted By Rafael Marciano BELISRCIANO 05-03-2024 12:46
Found In Egroup: Certification and Training \ view thread
Sorry, hit the "Post" button too fast... Although there isn't an option to Print the eBooks, I could definitely recommend you the GCP Certification Preparation Workshop available at Beyond - https://beyond.genesys.com/explore/course/certification-preparation-for-the-genesys-cloud-cx-professiona ...

RE: How to print ebook

Posted By Rafael Marciano BELISRCIANO 05-03-2024 12:44
Found In Egroup: Certification and Training \ view thread
Hello, Brice, Unfortunately, there isn't an option to print the eBooks, as the content was created to be consumed Online, through a Webpage. ------------------------------ Rafael Marciano BELISRCIANO Genesys - Employees ------------------------------

RE: I am studying Architect

Posted By Rafael Marciano BELISRCIANO 04-30-2024 16:33
Found In Egroup: Certification and Training \ view thread
Hi Leonell, By "enough", do you mean if the Architect course is enough to get you prepared for its Certification exam? Normally, for the specialist path, as an instructor, I normally recommend, in addition to the Architect course, that the person takes at least a month of hands-on experience ...

RE: Instructor Lead Training - not sure of why different time

Posted By Rafael Marciano BELISRCIANO 04-30-2024 16:23
Found In Egroup: Certification and Training \ view thread
Hi Clayton, our sincere apologies we didn't reach out to you on time to get this resolved. For any questions related to your Learning Subscription, we encourage you to use our Support e-mail - beyond@genesys.com If you need any help getting enrolled in another training session (in case you ...

RE: Sandbox lab hands on learning and testing.

Posted By Rafael Marciano BELISRCIANO 02-05-2024 13:28
Found In Egroup: Certification and Training \ view thread
Hello, Brian. As of an environment that you would be to keep for a period longer than 30 days (which is the maximum amount of time Genesys Beyond provides for Self-Study environments), I believe you would have to check with the Genesys CSM (Customer Success Manager) that is assigned to your company, ...

RE: Getting Started

Posted By Rafael Marciano BELISRCIANO 01-25-2024 08:26
Found In Egroup: Certification and Training \ view thread
Hello, Mohamed. In Genesys we have a department dedicated for Education / Training (Genesys Beyond, to which I am part of), and we can talk about the options available for you to get trained and certified in the Genesys Cloud CX platform, according to your role / objectives you have. Would ...