Library Entry

Customization UI Widget chat V2

#Ask Me Anything (AMA) #ArchitectureandDesign #GenesysCloudCXQAEpisode

demo webchat.html

Discussion Thread 2

Routing of Salesforce Emails - Salesforce functionality creates new conversation every time for the same case gets changed.

Discussion Thread 2

WebRTC via Proxy using TCP

Discussion Thread 2

Internal calls recorded and chat having attachments and emojis

Discussion Thread 1

Have a question for the Latitude Team?

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Bug Genesys Cloud - Script view

#Omni-ChannelDesktop/UserInterface #PlatformAdministration #Unsure/Other #PureCloudQAEpisode

script_bug.wmv

Discussion Thread 1

💥 PureCloud Community Q&A Show - Episode 13 💥

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PureCloud Q&A Show - Episode 9

PureCloud Q&A Show - Episode 9 Questions: Best Practice - Port Services - 2:02 Introduction: Q&A Bounty Board - 8:34 Hiding Email Queue when sending outbound - 9:07 Generating Custom Action authorization code - 11:52 Campaign Dialer exclusions of...

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PureCloud Community Q&A Show - Episode 2

PureCloud Q&A Show - Episode 2 Questions: Group Ring Sequential and handling a second call (Using Ideas Lab) - 1:10 Groups feature (with Walkthrough) - 4:07 Member of the Month - 10:00 Xperience19 Plans - 12:11 #PureCloudQAEpisode

Library Entry

PureCloud Community Q&A Show - Episode 1

PureCloud Q&A Show - Episode 1 Questions: Bonus Questions in Evaluation Form (with Walkthrough) - 0:24 How to add new languages in "Set Language" (with Walkthrough) - 7:27 Wrapup codes - 11:32 Internal Calls - 13:36 #PureCloudQAEpisode