August 2023 Hello, Community Members! Genesys Cloud CX WEM team keeps working hard to deliver new and exciting features and capabilities! so let's take a look at what was released during this August for WEM. Resource...

Workforce Engagement Management Genesys Cloud CX Performance Management Speech and Text Analytics Workforce Engagement ... Workforce Management

Tracy Vickers

Added 27 days ago

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Workforce Engagement Management Genesys Cloud CX Performance Management Speech and Text Analytics Workforce Engagement ... Workforce Management

Discussion Thread 3
Off-Queue Schedule Notifications

Workforce Engagement Management Genesys Cloud CX Scheduling

Robert Niblock

Added 09-01-2023

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Workforce Engagement Management Genesys Cloud CX Scheduling

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About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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Discussion Thread 1 Native attendance tracking

Discussion Thread 2 Intraday Actual Agent Calculation if Agent is Made to Assist a Queue Outside of Planning Group

Discussion Thread 7 Genesys Cloud CX - Sick leave historical analysis

Discussion Thread 1 Genesys Cloud Release Notes - September 27 2023

Discussion Thread 3 Notification Settings

Discussion Thread 7 Discrepancy between Total Calls Offered and Answered + Abandoned + Flow Out

Discussion Thread 3 How is everyone re-creating Performance Views to provide same output Reports

Discussion Thread 1 Genesys Cloud Release Notes - September 13 2023

Library Entry Genesys Cloud WEM | Monthly Recap // August

Discussion Thread 3 Off-Queue Schedule Notifications

About Genesys

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Discussion Thread 1
Native attendance tracking

Discussion Thread 2
Intraday Actual Agent Calculation if Agent is Made to Assist a Queue Outside of Planning Group

Discussion Thread 7
Genesys Cloud CX - Sick leave historical analysis

Discussion Thread 1
Genesys Cloud Release Notes - September 27 2023

Discussion Thread 3
Notification Settings

Discussion Thread 7
Discrepancy between Total Calls Offered and Answered + Abandoned + Flow Out

Discussion Thread 3
How is everyone re-creating Performance Views to provide same output Reports

Discussion Thread 1
Genesys Cloud Release Notes - September 13 2023

Library Entry
Genesys Cloud WEM | Monthly Recap // August

Discussion Thread 3
Off-Queue Schedule Notifications