A place to ask questions, connect with others, and stay in the know
Did you miss the WEM overview demo webinar?? Hello WEMers and community members! Did you miss our WEM Resource Management demo webinar, or do you want to watch it again? You can find the link to the recording right here!! Passcode: q1Su%X%E ...
Save the Date Join us for the next Genesys Cloud CX EMEA User Group meeting The topic of our next EMEA Genesys Cloud CX User Group meeting is A Glimpse Into 2023: Genesys Cloud CX Roadmap Review. This "ask-me-anything" style...
02-23-2023 | 15:00 - 16:00 UTC
Register for the February 9th meeting Join us next week for the next Genesys Cloud CX NA User Group meeting Next week, we're diving into the Genesys Cloud CX roadmap at our next North America Genesys Cloud CX User Group meeting ....
02-09-2023 | 10:00 - 11:00 PT
January 2023 Hello, Community Members! Genesys Cloud CX WEM team keeps working hard to deliver new and exciting features and capabilities! so let's take a look at what was released during January for WEM. Resource Management ...
You can rearrange the Widgets on the Agent Activity Screen? It’s really easy! > Click on this icon > Move the widgets around that suits your preference view > Click on the tick icon to apply > All done ...
(9) Did you know.....you can rearrange the Widgets on the Agent Activity Screen.pdf
Overview This webinar introduces you to the basic concepts of Genesys Cloud CX Speech and Text Analytics (STA). You will learn how to set up and configure STA in your organization. Content On this webinar, you will learn about: Setup and configuration Use cases for STA ...
02-23-2023 | 11:00 - 12:00 ET