Discussion Thread 5

Different Time-Off Limits displayed for the same day, when changing the View from Month to Year

Event

Demo Series: Genesys Cloud Quality Assurance & Employee Performance (Session 3 of 3)

Join us for another wave of our Genesys Cloud WEM Demo Series! We invite you to join us for our new demo series highlighting Genesys Cloud Workforce Engagement Management. These convenient demo sessions will allow you (and your team) the opportunity to see Genesys Cloud Workforce Engagement...

 05-19-2022 | 10:00 - 11:00 ET

Discussion Thread 7

Sentiment analysis and reporting

Discussion Thread 3

Intraday Monitoring Stats

Library Entry

Let me pick your brain - Quality Assurance and Compliance

Quality Assurance and Compliance From Genesys Cloud WEM Do you want to learn more about WEM and Quality Assurance and Compliance, check out our first Let Me Pick Your Brain video with our expert Jose Ruiz, who will introduce us to the discipline. ...

Let me pick your brain Quality assurance and compliance.mp4

Discussion Thread 1

Meet & Greet Quality Assurance and Compliance AMA experts

Discussion Thread 2

PureCloud for Salesforce Omni Channel Feature

Discussion Thread 1

Beta - Subscribe to Voice Transcripts through Notifications API

Library Entry

Quality Assurance & Compliance Introduction

85% of surveyed stated that “The greatest challenge to managing quality is caused by not having sufficient time to analyze and use data” – Contact Babel - The Inner Circle Guide to Omnichannel Workforce Optimization 2020 But what if You could ensure...

Introduction to Genesys Cloud Quality Assurance and Compliance.pdf

Discussion Thread 8

Speech and Text Analytics enhancements – Topic Manager and Topic spotting map to Queue/flows