Discussion Thread 2

Speech and Text Analytics enhancements – Topic Manager and Topic spotting map to Queue/flows

Discussion Thread 1

Interaction Evaluation and Survey moved to right panel

Library Entry

Get started with Topic manager and topic spotting

Last month we release Topic manager and Topic spotting feature for Speech and Text Analytics, today we want to share 2 cheat sheets to get you started, and invite you to check our Q&A show - coming soon - to learn about the feature and its benefits. #InteractionAnalytics ...

Discussion Thread 1

Voice transcription enhancements – Support Transcription of Recordings for On-premise Edge

Discussion Thread 1

Zoom into: Topic manager and Topic spotting

Discussion Thread 1

Beta for Topic Spotting for Speech Analytics Users

Discussion Thread 1

Introducing Non-Voice Interaction Recording Downloads

Discussion Thread 7

Introducing Voice transcription

Library Entry

Genesys Cloud Voice Transcription: Walk through

On August 19, 2020 we released the new voice transcription feature in Genesys Cloud. Voice transcription transcribes voice interactions (that is, audio) into text that is stored as speaker separated conversational language. Voice transcripts generated by the system are shown in the Transcript...

Genesys Cloud Speech and Text Analytics - Voice Transcription Demo.mp4

Discussion Thread 3

Agents with different skill set levels