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31 results found for "tags:"Interaction Analytics""

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What's Next series: Genesys Cloud Workforce Engagement Management (WEM) November

Genesys Cloud WEM What's Next: monthly sessions Delivered by the Genesys WEM Product Management team led by Cameron Smith November 2022 Hello, Community Members! With an amazing feature velocity, Genesys Workforce Engagement Management (WEM) ...

11-17-2022 | 11:00 - 12:00 ET

Added 8 hours ago

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WEM What's Next Webinars | September 2022

Missed our July What's Next Webinar?? Hey, Community members! Did you miss our September WEM What's Next Webinar, or do you what to hear it again? You can find the links to watch the recordings right here! Meet our speaker! Cameron Smith Workforce...

Workforce Engagement Management Coaching and Training Gamification Interaction Analytics Interaction Recording Performance Management Quality Management Rewards and Recognition Scheduling Speech and Text Analytics Tempo Workforce Engagement ... Workforce Management

Natalia Abad

Added 22 days ago

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Discussion Thread 4
Sentiment Problems

Workforce Engagement Management Genesys Cloud CX Interaction Analytics Interaction Recording Other/Not Sure Quality Management Speech and Text Analytics Workforce Management

Addison Hild

Added 09-02-2022

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Workforce Engagement Management Genesys Cloud CX Interaction Analytics Interaction Recording Other/Not Sure Quality Management Speech and Text Analytics Workforce Management

Discussion Thread 3
Product and User Research: Job Descriptions

Workforce Engagement Management Coaching and Training Forecasting Gamification Industry Topic Interaction Analytics Interaction Recording Performance Management Quality Management Scheduling Speech and Text Analytics Workforce Engagement ...

Cameron Smith

Added 08-17-2022

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WEM What's Next Webinars | July 2022

Missed our July What's Next Webinar?? Hey, Community members! Did you miss our July WEM What's Next Webinar, or do you what to hear it again? You can find the links to watch the recordings right here! Meet our speaker! Cameron Smith Workforce...

Natalia Abad

Added 07-18-2022

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Discussion Thread 1
Feature release // Topic trends Views

Workforce Engagement Management Interaction Analytics Quality Management Speech and Text Analytics

Natalia Abad

Added 07-13-2022

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Workforce Engagement Management Interaction Analytics Quality Management Speech and Text Analytics

Event
What's Next series: Genesys Cloud Workforce Engagement Management (WEM) October

*Rescheduled Genesys Cloud WEM What's Next: monthly sessions Delivered by the Genesys WEM Product Management team led by Cameron Smith October 2022 Hello, Community Members! With an amazing feature velocity, Genesys Workforce Engagement...

10-12-2022 | 11:00 - 12:00 ET

Workforce Engagement Management Coaching and Training Forecasting Gamification Interaction Analytics Interaction Recording Performance Management Quality Management Rewards and Recognition Scheduling Speech and Text Analytics Tempo Workforce Engagement ... Workforce Management

Added 07-13-2022

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How to work with Genesys Work teams for WEM | Feature Update

WEM | Working with Work teams Hello, Community Members! Work teams is here and we got you covered! Check out this video where Thomas walks us through how to configure Work Teams with our WEM functionalities. Our expert! ...

Feature spotlight - work teams video.mp4