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Refined to 5 of 5 results for "tags:"Interaction Analytics""

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Discussion Thread 1
Beta for Topic Spotting for Speech Analytics Users

Leor Grebler

Added 21 days ago

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Speech and Text Analytics Announcements Workforce Engagement Management Interaction Analytics Speech and Text Analytics

Discussion Thread 1
Introducing Non-Voice Interaction Recording Downloads

Workforce Engagement Management Interaction Analytics Quality Management Recording Speech and Text Analytics

Dilipkarthik J

Added 09-30-2020

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Workforce Engagement Management Interaction Analytics Quality Management Recording Speech and Text Analytics

Discussion Thread 7
Introducing Voice transcription

Workforce Engagement Management Interaction Analytics Quality Management Speech and Text Analytics

Rakesh Tailor

Added 08-19-2020

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Workforce Engagement Management Interaction Analytics Quality Management Speech and Text Analytics

Library Entry
Genesys Cloud Voice Transcription: Walk through

On August 19, 2020 we released the new voice transcription feature in Genesys Cloud. Voice transcription transcribes voice interactions (that is, audio) into text that is stored as speaker separated conversational language. Voice transcripts generated by the system are shown in the Transcript...

Genesys Cloud Speech and Text Analytics - Voice Transcription Demo.mp4

2 Comments - no search term matches found in comments.

Workforce Engagement Management Interaction Analytics Quality Management Speech and Text Analytics

Rakesh Tailor

Added 08-19-2020

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Workforce Engagement Management Interaction Analytics Quality Management Speech and Text Analytics

Discussion Thread 3
Agents with different skill set levels

Workforce Engagement Management Ask Me Anything (AMA) Coaching and Training Forecasting and ... Gamification Genesys Cloud Genesys Engage Industry Topic Interaction Analytics Other/Not Sure Performance Management Quality Management Recording Rewards and Recognition Speech and Text Analytics Workforce Management

Tatjana Knezevic

Added 05-27-2020

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About Genesys

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^SM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.

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Discussion Thread 1 Beta for Topic Spotting for Speech Analytics Users

Discussion Thread 1 Introducing Non-Voice Interaction Recording Downloads

Discussion Thread 7 Introducing Voice transcription

Library Entry Genesys Cloud Voice Transcription: Walk through

Discussion Thread 3 Agents with different skill set levels

About Genesys

Discussion Thread 1
Beta for Topic Spotting for Speech Analytics Users

Discussion Thread 1
Introducing Non-Voice Interaction Recording Downloads

Discussion Thread 7
Introducing Voice transcription

Library Entry
Genesys Cloud Voice Transcription: Walk through

Discussion Thread 3
Agents with different skill set levels