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Get started with Topic manager and topic spotting

Last month we release Topic manager and Topic spotting feature for Speech and Text Analytics, today we want to share 2 cheat sheets to get you started, and invite you to check our Q&A show - coming soon - to learn about the feature and its benefits. #InteractionAnalytics ...

Library Entry
Genesys Cloud Voice Transcription: Walk through

On August 19, 2020 we released the new voice transcription feature in Genesys Cloud. Voice transcription transcribes voice interactions (that is, audio) into text that is stored as speaker separated conversational language. Voice transcripts generated by the system are shown in the Transcript...

Genesys Cloud Speech and Text Analytics - Voice Transcription Demo.mp4