Discussion Thread 5

Different Time-Off Limits displayed for the same day, when changing the View from Month to Year

Discussion Thread 3

Year to Date Historical Adherence?

Event

Demo Series: Genesys Cloud Quality Assurance & Employee Performance (Session 3 of 3)

Join us for another wave of our Genesys Cloud WEM Demo Series! We invite you to join us for our new demo series highlighting Genesys Cloud Workforce Engagement Management. These convenient demo sessions will allow you (and your team) the opportunity to see Genesys Cloud Workforce Engagement...

 05-19-2022 | 10:00 - 11:00 ET

Discussion Thread 7

Sentiment analysis and reporting

Discussion Thread 5

Forecast accuracy

Event

What's Next series: Genesys Cloud Workforce Engagement Management (WEM) July

Genesys Cloud WEM What's Next: monthly sessions Delivered by the Genesys WEM Product Management team lead by Cameron Smith July 2022 Hello, Community Members! With an amazing feature velocity, Genesys Workforce Engagement Management (WEM) ...

 07-13-2022 | 11:00 - 12:00 ET

Event

What's Next Series: Genesys Cloud Workforce Engagement Management (WEM) June

Genesys Cloud WEM What's Next: monthly sessions Delivered by the Genesys WEM Product Management team lead by Cameron Smith June 2022 Hello, Community Members! With an amazing feature velocity, Genesys Workforce Engagement Management (WEM) ...

 06-15-2022 | 11:00 - 12:00 ET

Event

What's Next Series: Genesys Cloud Workforce Engagement Management (WEM) May

Genesys Cloud WEM What's Next: monthly sessions Delivered by the Genesys WEM Product Management team lead by Cameron Smith May 2022 Hello, Community Members! With an amazing feature velocity, Genesys Workforce Engagement Management (WEM) ...

 05-18-2022 | 11:00 - 12:00 ET

Discussion Thread 1

WFM Coaching configuration - functionally enhancement

Library Entry

Genesys Cloud WEM | Monthly Recap //March

March 2022 Hello, Community Members! This past month new and exciting things came to Genesys Cloud CX WEM! so let's take a look at what’s new this month for WEM. Check out what’s been released in each of our key disciplines this past month: ...

Feature sportlight - Coaching UI.mp4