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The success of your contact centre hinges on a lot of moving parts, and the linchpin is employee performance. Today workforce engagement capabilities give you full, continuous insights into agents’ individual performance metrics and collective team strengths. Workforce engagement tools identify...
10-12-2023 | 09:00 - 10:00 SG
August 2023 Hello, Community Members! Genesys Cloud CX WEM team keeps working hard to deliver new and exciting features and capabilities! so let's take a look at what was released during this August for WEM. Resource...
Did you miss the August What's Next webinar?? Hello, WEMers and community members! Did you miss our August's What's Next webinar, or do you want to watch it again? You can find the link to the recording right here!! Passcode: f50Pi?ry ...
Genesys Cloud WEM What's Next: monthly sessions Delivered by the Genesys WEM Product Management team led by Leor Grebler and Rakesh Tailor November 2023 Hello, Community Members! With an amazing feature velocity, Genesys Workforce Engagement...
11-16-2023 | 11:00 - 12:00 COT
July 2023 Hello, Community Members! Genesys Cloud CX WEM team keeps working hard to deliver new and exciting features and capabilities! so let's take a look at what was released during this July for WEM. Resource Management...