Event

WEM Bitesize webinar series | Session 1: Performance Management, Learning and Coaching

The success of your contact centre hinges on a lot of moving parts, and the linchpin is employee performance. Today workforce engagement capabilities give you full, continuous insights into agents’ individual performance metrics and collective team strengths. Workforce engagement tools identify...

 10-12-2023 | 09:00 - 10:00 SG

Discussion Thread 2

Intraday Actual Agent Calculation if Agent is Made to Assist a Queue Outside of Planning Group

Discussion Thread 3

How is everyone re-creating Performance Views to provide same output Reports

Library Entry

Genesys Cloud WEM | Monthly Recap // August

August 2023 Hello, Community Members! Genesys Cloud CX WEM team keeps working hard to deliver new and exciting features and capabilities! so let's take a look at what was released during this August for WEM. Resource...

Discussion Thread 2

Schedule Alert Issues

Library Entry

WEM What's Next Webinar | August 2023

Did you miss the August What's Next webinar?? Hello, WEMers and community members! Did you miss our August's What's Next webinar, or do you want to watch it again? You can find the link to the recording right here!! Passcode: f50Pi?ry ...

Discussion Thread 1

Activity Overview Tab Edit/Rearrange data

Event

What's Next Series | Genesys Cloud Workforce Engagement Management - November

Genesys Cloud WEM What's Next: monthly sessions Delivered by the Genesys WEM Product Management team led by Leor Grebler and Rakesh Tailor November 2023 Hello, Community Members! With an amazing feature velocity, Genesys Workforce Engagement...

 11-16-2023 | 11:00 - 12:00 COT

Discussion Thread 3

ACW Max 900 Seconds? What if More time is Needed

Library Entry

Genesys Cloud WEM | Monthly Recap // July

July 2023 Hello, Community Members! Genesys Cloud CX WEM team keeps working hard to deliver new and exciting features and capabilities! so let's take a look at what was released during this July for WEM. Resource Management...