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PureCloud Q&A Show - Episode 7 (API Special)

PureCloud Q&A Show (API Special) - Episode 7 Questions: How to check how many agents are on Queue or not using API (I would cover the analytics query, not the additional bit about call routing) - 3:22 JSON files for Postman download ( I will demo import to Postman and also show...


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PureCloud Q&A Show - Episode 6

Join Community Manager Matt and PureCloud Legend George Ganahl in Phoenix as they discuss burning questions from Genesys' PureCloud Community. This week's questions include: System changing agent status to on queue (with walkthrough) - 1:09 Stump the Expert: Bounty Board Intro - 4:40 ...


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PureCloud Q&A Show - Episode 5

PureCloud Q&A Show - Episode 5 Questions: E-mail content analysis (subject and/or body) to have some priority rule applied while receiving messages on this channel - 1:10 Stump the Expert: Q&A Bounty Board - 10:10 Email history/conversation log - 10:52 ...


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PureCloud Q&A Show - Episode 4

PureCloud Q&A Show - Episode 4 Questions: Best Way to Get Started with Genesys as a Customer - 1:44 Introduction: Q&A Bounty Board - 3:11 People - Relationships - Two supervisors managing four Team Leaders - 3:39 Can not install two Apps (standalone, widget)...


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PureCloud Community Q&A Show - Episode 3

PureCloud Q&A Show - Episode 3 Questions: A call is about to go to voicemail but got pickup by an agent (with walkthrough) - 1:28 Community Password Reset (with walkthrough) - 8:29 Introduction: Q&A Show Bounty Board - 9:51 Inbound Ringer Sound - 10...


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Deep Dive - PureCloud NON-ACD Call to be rerouted skill-based to another agent

Welcome to our First Deep Dive! Sometimes George gets a little overzealous in his explanations/walkthroughs and can't be used in our episode. Some of these outtakes will be available as Deep Dives, for viewers who want more information on particular topics. Enjoy this exploration of Non-ACD...


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PureCloud Community Q&A Show - Episode 2

PureCloud Q&A Show - Episode 2 Questions: Group Ring Sequential and handling a second call (Using Ideas Lab) - 1:10 Groups feature (with Walkthrough) - 4:07 Member of the Month - 10:00 Xperience19 Plans - 12:11 #PureCloudQAEpisode


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PureCloud Community Q&A Show - Episode 1

PureCloud Q&A Show - Episode 1 Questions: Bonus Questions in Evaluation Form (with Walkthrough) - 0:24 How to add new languages in "Set Language" (with Walkthrough) - 7:27 Wrapup codes - 11:32 Internal Calls - 13:36 #PureCloudQAEpisode


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PureCloud Community Q&A Show - Pilot Episode

Hey Everyone, Thank you for checking out our pilot episode of the PureCloud Community Q&A Show! A semi-regular show where PureCloud Experts answer your pressing questions from the PureCloud community. In this week's episode we discuss the following questions: Masking of Incoming...