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Hi Community Members No Customer Experience without Employee Experience. A happy, motivated agent will deliver the right smile throughout the customer journey. Let’s explore what Genesys has to offer in these WEM Webinar Series that our CSM team has planned for you: ...
11-29-2023 | 15:00 - 16:00 CET
10-25-2023 | 15:00 - 16:00 CET
09-27-2023 | 15:00 - 16:00 CET
August 2023 Hello, Community Members! Genesys Cloud CX WEM team keeps working hard to deliver new and exciting features and capabilities! so let's take a look at what was released during this August for WEM. Resource...
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.