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Genesys Cloud CX Release Notes - December 1st 2021

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Genesys Cloud WEM | Monthly Recap // October

October 2021 Hello Community Members! That triptophane, right? But while we sleep off the turkey and get ready for the holidays, let's take a look at what new releases came for Genesys Cloud CX Workforce Engagement.. Check out what’s been released in each of our key disciplines: ...

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Speech & Text Analytics, Gamification and Learning now available in WEM Add On!.

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Introducing Multiple Customized Gamification Profiles!!!

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Let Me Pick Your Brain - Time Off Management

Time Off Plans, Limits & Auto Approval Rules From Genesys Cloud WEM In this installment of Let Me Pick Your Brain , experts in all things Time Off and Workforce Engagement, @Sanjana Seetharam and @Vidas Placiakis , give us a look into the world of Time Off Management and the new...

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Forecast after hours have changed?

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External Metrics in Gamification - BETA

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External Metrics in Gamification - BETA

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WEM Community Member Profiles | Kim Waters

Here at the WEM Community, we are ecstatic about our growth and all the amazing members that participate and contribute to our community day after day. After hitting 500 members, we just couldn't resist getting in touch with our 500th member and virtually sitting down with her to learn...

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Participation needed!