Event

What's Next series: Genesys Cloud Workforce Engagement Management (WEM) November

Genesys Cloud WEM What's Next: monthly sessions Delivered by the Genesys WEM Product Management team led by Cameron Smith November 2022 Hello, Community Members! With an amazing feature velocity, Genesys Workforce Engagement Management (WEM) ...

 11-17-2022 | 11:00 - 12:00 ET

Library Entry

Genesys Cloud WEM | Monthly Recap // September

September 2022 Hello, Community Members! Genesys Cloud CX WEM team keeps working hard to deliver new and exciting features and capabilities! so let's take a look at what was released during September for WEM. Resource Management ...

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Event - speech and text analytics

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Genesys WEM User Conference

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Connecting queues based on activity code

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Speech Analytics Virtual Event: Enable Voice Transcription

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Speech Analytics Virtual Event: Enable Workforce Engagement Management (WEM)

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Do you Schedule Supervisors and Support Staff?

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Event

Session 4 - The Right Smile - WEM Webinar Deep Dive Series - Training and Assessment

Up to 80% of your contact center budget is dedicated to your human capital. Let’s manage it efficiently, effectively and with empathy. Your business benefits: Improve the accuracy of your WFM outcomes and save money Go for First Contact Resolution and improved quality...

 11-23-2022 | 15:00 - 16:00 CET