Discussion Thread 1

Genesys Cloud Release Notes - September 20 2023

Discussion Thread 1

Upcoming Quality Management UI label changes (Oct 18)

Discussion Thread 1

How is everyone re-creating Performance Views to provide same output Reports

Event

WEM DEEP DIVE SERIES | The Right Smile At The Right Time - Shift Trade

Hi Community Members No Customer Experience without Employee Experience. A happy, motivated agent will deliver the right smile throughout the customer journey. Let’s explore what Genesys has to offer in these WEM Webinar Series that our CSM team has planned for you: ...

 11-29-2023 | 15:00 - 16:00 CET

Event

WEM DEEP DIVE SERIES | The Right Smile At The Right Time - Gamification

Hi Community Members No Customer Experience without Employee Experience. A happy, motivated agent will deliver the right smile throughout the customer journey. Let’s explore what Genesys has to offer in these WEM Webinar Series that our CSM team has planned for you: ...

 10-25-2023 | 15:00 - 16:00 CET

Event

WEM DEEP DIVE SERIES | The Right Smile At The Right Time - Time off requests

Hi Community Members No Customer Experience without Employee Experience. A happy, motivated agent will deliver the right smile throughout the customer journey. Let’s explore what Genesys has to offer in these WEM Webinar Series that our CSM team has planned for you: ...

 09-27-2023 | 15:00 - 16:00 CET

Discussion Thread 1

Genesys Cloud Release Notes - September 06 2023

Discussion Thread 2

Workforce Management Reference Customers

Library Entry

Genesys Cloud WEM | Monthly Recap // August

August 2023 Hello, Community Members! Genesys Cloud CX WEM team keeps working hard to deliver new and exciting features and capabilities! so let's take a look at what was released during this August for WEM. Resource...

Discussion Thread 1

Genesys Cloud Release Notes - August 30 2023