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PureCloud Q&A Show - Episode 11 Questions: Pop-up screen number format change (w/ walkthrough) - 1:28 Introduction: Q&A Bounty Board - 7:20 Outbound Caller ID for Communicate - 8:17 Is it possible to force agent to only make ACD calls? - 10:50 ...
#PureCloudQAEpisode
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PureCloud Q&A Show - Episode 10 Questions: PureCloud FAQs (w/ walkthroughs) - 1:20 Introduction: Q&A Bounty Board - 12:17 Share Saved Views (Performance) - 12:55 "System error disconnect" metric issue - 14:25 First Contact Resolution Reporting - 15...
PureCloud Q&A Show - Episode 9 Questions: Best Practice - Port Services - 2:02 Introduction: Q&A Bounty Board - 8:34 Hiding Email Queue when sending outbound - 9:07 Generating Custom Action authorization code - 11:52 Campaign Dialer exclusions of duplicate...
PureCloud Q&A Show - Episode 8 Questions: Agentless Campaign - "Dynamic" messages (w/ walkthrough) - 0:42 Introduction: Q&A Bounty Board - 6:13 Question Regarding Reporting - 7:10 WebChat examples? - 9:10 How is it possible to have a view for an...
PureCloud Q&A Show (API Special) - Episode 7 Questions: How to check how many agents are on Queue or not using API (I would cover the analytics query, not the additional bit about call routing) - 3:22 JSON files for Postman download ( I will demo import to Postman and also show...
Join Community Manager Matt and PureCloud Legend George Ganahl in Phoenix as they discuss burning questions from Genesys' PureCloud Community. This week's questions include: System changing agent status to on queue (with walkthrough) - 1:09 Stump the Expert: Bounty Board Intro - 4:40 ...
PureCloud Q&A Show - Episode 5 Questions: E-mail content analysis (subject and/or body) to have some priority rule applied while receiving messages on this channel - 1:10 Stump the Expert: Q&A Bounty Board - 10:10 Email history/conversation log - 10:52 ...