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PureCloud Q&A Show - Episode 11

PureCloud Q&A Show - Episode 11 Questions: Pop-up screen number format change (w/ walkthrough) - 1:28 Introduction: Q&A Bounty Board - 7:20 Outbound Caller ID for Communicate - 8:17 Is it possible to force agent to only make ACD calls? - 10:50 ...



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PureCloud Q&A Show - Episode 10

PureCloud Q&A Show - Episode 10 Questions: PureCloud FAQs (w/ walkthroughs) - 1:20 Introduction: Q&A Bounty Board - 12:17 Share Saved Views (Performance) - 12:55 "System error disconnect" metric issue - 14:25 First Contact Resolution Reporting - 15...



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PureCloud Q&A Show - Episode 9

PureCloud Q&A Show - Episode 9 Questions: Best Practice - Port Services - 2:02 Introduction: Q&A Bounty Board - 8:34 Hiding Email Queue when sending outbound - 9:07 Generating Custom Action authorization code - 11:52 Campaign Dialer exclusions of duplicate...


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PureCloud Q&A Show - Episode 8

PureCloud Q&A Show - Episode 8 Questions: Agentless Campaign - "Dynamic" messages (w/ walkthrough) - 0:42 Introduction: Q&A Bounty Board - 6:13 Question Regarding Reporting - 7:10 WebChat examples? - 9:10 How is it possible to have a view for an...


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PureCloud Q&A Show - Episode 7 (API Special)

PureCloud Q&A Show (API Special) - Episode 7 Questions: How to check how many agents are on Queue or not using API (I would cover the analytics query, not the additional bit about call routing) - 3:22 JSON files for Postman download ( I will demo import to Postman and also show...


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PureCloud Q&A Show - Episode 6

Join Community Manager Matt and PureCloud Legend George Ganahl in Phoenix as they discuss burning questions from Genesys' PureCloud Community. This week's questions include: System changing agent status to on queue (with walkthrough) - 1:09 Stump the Expert: Bounty Board Intro - 4:40 ...


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PureCloud Q&A Show - Episode 5

PureCloud Q&A Show - Episode 5 Questions: E-mail content analysis (subject and/or body) to have some priority rule applied while receiving messages on this channel - 1:10 Stump the Expert: Q&A Bounty Board - 10:10 Email history/conversation log - 10:52 ...