Genesys Cloud CX

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Add Max No Input task to Architect bot actions 

05-11-2023 21:15

In this video, Brian discusses a new feature - "Add Max No Input task to Architect bot actions"

Flow authors can now add a Max No Input branch to the Ask for Intent, Ask for Slot, and Ask for Yes/No actions in Genesys Dialog Engine Bot Flows, and to the Ask for Slot, Ask for Yes/No, and Digital Menu actions in Genesys Digital Bot Flows. This feature enables flow authors to handle flow logic at the task level and provides more granular control over the event. Previously, this configuration existed only in the User Input settings. For more information, see Ask for Intent actionAsk for Slot actionAsk for Yes/No action, and Digital Menu action. This feature requires one of the following subscriptions: This feature requires one of the following subscriptions: Genesys Cloud CX 1, Genesys Cloud CX 1 Digital Add-on II, Genesys Cloud CX 2, Genesys Cloud CX 2 Digital, Genesys Cloud CX 3, or Genesys Cloud CX 3 Digital.

Release notes:

Presenter: @Brian Feeney 

#TAMStudios #FeatureReview #DigitalChannels #ConversationalAI(Bots,AgentAssist,etc.) 

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