In this video, John discusses a new feature "Additional file format support for contact lists"

Administrators can now use additional file formats, including delimiter-separated formats like pipe, tab, semicolon, custom delimiter, fixed length, and Microsoft Excel, when they create outbound dialing contact lists. The import process now includes a File Specification Template object, that outlines how to handle the input file. For more information, see Create a File Specification Template. This feature requires one of the following licenses: Genesys Cloud CX 1, Genesys Cloud CX 2, or Genesys Cloud CX 3.

Release notes: https://help.mypurecloud.com/releasenote/january-17-2024/

Presenter: @John Sunder

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