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In this video, Rebecca discusses the new feature, "Additional ringtone options for Communicate for iOS and Android"Genesys Cloud added ten new ringtone options to Communicate for iOS and Android mobile applications. These additional choices allow users to select a different ringtone than their nearest coworker. For more information, see FAQs: Communicate for Android and FAQs: Communicate for iOS. This feature requires one of the following subscriptions: Communicate, Genesys Cloud CX 1, Genesys Cloud CX 2, or Genesys Cloud CX 3.Release notes: https://help.mypurecloud.com/releasenote/may-17-2023/#TAMStudios #FeatureReview #RIngtones Presenter: @Rebecca Harper Please post any questions, or comments, below or email us at TAMStudios@Genesys.com
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.