Genesys Cloud CX

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Advanced filtering and customizable columns for knowledge bases 

10-16-2023 19:12

In this video @Brian Feeney, talks about advanced filtering and customizable columns for knowledge bases. 

Knowledge authors can now apply advanced filtering to sort the list of articles and also customize which columns appear in a knowledge base. These improvements help knowledge authors manage, filter, and sort articles more efficiently by making it easier to view and access the information they need. For more information, see Format a knowledge base V2 question and answer article

Release Notes: https://help.mypurecloud.com/releasenote/october-4-2023/

#TAMStudios #FeatureReview #knowledgeWorkbenchV2 #Knowledge 

Please post any questions, or comments, below or email us at TAMStudios@Genesys.com  


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