In this video, Stalin discusses a new feature "APIs to integrate external learning modules"

Learning administrators can now assign and report on external content from Genesys Cloud via learning APIs by integrating third-party learning management systems. This feature enables customers to use the Genesys Cloud scheduling features for their learning assignments and provides supervisors and agents with a single pane of glass experience to manage their content.

Presenter: @Stalin Singh

Release notes: https://help.mypurecloud.com/releasenote/february-14-2024/

#TAMStudios #FeatureReview #EX #API #WEM