Genesys Cloud CX

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Automated time-off approval for grouped agents 

03-21-2024 02:37

In this video, Santosh discusses a new feature "Automated time-off approval for grouped agents"

Administrators can now group agents into smaller groups. This feature allows for the automatic approval of time-off requests based on the configured time-off limits for the staffing groups.

Release notes: https://help.mypurecloud.com/releasenote/march-11-2024/

Presenter: @Santosh Bhandari @Santosh Bhandari

#TAMStudios #FeatureReview #WFM


#Roadmap/NewFeatures
#CommunityVideos(TAM,QA,etc.)

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