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In this video, Santosh discusses a new feature "Automated time-off approval for grouped agents"
Administrators can now group agents into smaller groups. This feature allows for the automatic approval of time-off requests based on the configured time-off limits for the staffing groups.
Release notes: https://help.mypurecloud.com/releasenote/march-11-2024/
Presenter: @Santosh Bhandari @Santosh Bhandari
#TAMStudios #FeatureReview #WFM
00:05:49
@Mamadou DIOPThanks for your question.
When an agent registered the leave request and it is approved, this will automatically sync with the schedule, (published / unpublished). WFM Admin/Supervisor will see the alert on the schedule and they will see "Time Off Sync" to push new leave to schedule. After that they can republish it.
Good day,
Thanks for this demo video with this new feature. I Have a question.
Is it possible to see all request time-off directly in the schedule of agents already publish without re-scheduling the calendar ?
The need here is to add absence requests automatically without restarting the schedule that has already been published.
Thanks for your response,
Regards,
Mamadou