In this video, Fegy discusses a new feature "Call recording and quality management support in Genesys Cloud EX"

Organizations that have the Genesys Cloud EX license can now upload call interaction recordings from an external platform to Genesys Cloud. This feature enables supervisors to review and apply quality management evaluations to these interactions in the Genesys Cloud platform. For more information, see About Genesys Cloud EX and About quality management. The feature requires the following subscription: Genesys Cloud EX.

Release notes: https://help.mypurecloud.com/releasenote/june-28-2023/

Presenter: @Fegy Simon 

#TAMStudios #FeatureReview #EX #QualityAdmin 

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