In this video Yu Heng walks us through, and gives a demo of, calling into Genesys Product Support. He explains what to expect in the IVR, how it behaves with/without a Customer PIN, and the importaance of speaking clearly when responding.
If you already have a support case open and you are looking to escalate it, you can watcch the "How to Escalate a Support Case" video.
For all informattion relating to contacting Product Support, please refer to the Contact Genesys Cloud Care page on the Resource Center.
If you need to contact Product Support via phone, here are the Phone Numbers that direct to their IVR.
TAM Studios videos are recorded for Genesys Cloud customers but this process, and the listed numbers in the link above, can be used for any of the Genesys products.
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Please post any questions, or comments, below or email us at TAMStudios@Genesys.com #Unsure/Other