Genesys Cloud CX

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Category and subcategory navigation, background and category icon images, in the Knowledge Portal 

12-17-2023 22:42

In this video I review two features: Category and subcategory navigation in the knowledge portal and Header background and category icon images in the knowledge portal.

Administrators can now customize the category and subcategory display layout in the knowledge portal. This feature provides a detailed layout option that shows sidebar navigation for categories, and subcategories, and redesigned article lists to show additional information. For more information, see Display categories on the knowledge portal

Knowledge portal administrators can now set a header background image or upload individual icons for the categories. For more information, see Set a header background image for the knowledge portalDisplay categories on the knowledge portal, and Add icons to knowledge portal categories 

#TAMStudios #FeatureReview #knowledgeWorkbenchV2 #KnowledgePortal

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