Genesys Cloud CX

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Centralized import and export for knowledge workbench V2 

02-01-2024 18:03

In this video, Guru discusses a new feature "Centralized import and export for knowledge workbench V2"

Knowledge authors can now use the Import & Export view in the knowledge workbench V2 to view and manage all import and export activities in one location. The new view provides knowledge authors a way to import and export data and also offers filter options, details on import and export activity, and status reports. For more information, see Import or export articles in a knowledge base v2 . This feature requires one of the following subscriptions: Genesys Cloud CX 1 Digital Add-on II, Genesys Cloud CX 2, Genesys Cloud CX 2 Digital, Genesys Cloud CX 3, Genesys Cloud CX 3 Digital, or Genesys Cloud CX AI Experience.

Release notes:

Presenter: @Guru Prasadh Jeevan Rao

#TAMStudios #FeatureReviews #knowledgeWorkbenchV2 

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