In this video @Christopher Visick talks about the ability to change forecast associated with a schedule.

Planners can now actively select an alternate workforce management forecast to associate with a generated load-based schedule.

Read more:

• Choose forecast for an existing schedule

• About workforce management

Release Notes: https://help.mypurecloud.com/releasenote/april-1-2024/ 

#TAMStudios #FeatureReview #WEM #WFMSchedule #WFM #Forecast 

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