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In this video @Christopher Visick talks about the ability to change forecast associated with a schedule.
Planners can now actively select an alternate workforce management forecast to associate with a generated load-based schedule.
Read more:
Choose forecast for an existing schedule
About workforce management
Release Notes: https://help.mypurecloud.com/releasenote/april-1-2024/
#TAMStudios #FeatureReview #WEM #WFMSchedule #WFM #Forecast
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