Genesys Cloud CX

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Change forecast associated with a schedule 

04-07-2024 23:46

In this video @Christopher Visick talks about the ability to change forecast associated with a schedule.

Planners can now actively select an alternate workforce management forecast to associate with a generated load-based schedule.

Read more:

Release Notes: https://help.mypurecloud.com/releasenote/april-1-2024/ 

#TAMStudios #FeatureReview #WEM #WFMSchedule #WFM #Forecast 

Please post any questions, or comments, below or email us at TAMStudios@Genesys.com  

#CommunityVideos(TAM,QA,etc.)

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