Genesys Cloud - Main

In this video @Takakiyo Ikari talks about co-browse for voice via Messenger. 

Administrators can now easily support co-browse for voice using their Messenger deployment. During voice interactions, customers can use co-browse to share their browser view with agents and help overcome friction points on the website. Agents can also request limited control over the customer’s browser to better assist them.

Read more:

• Co-browse for Messenger overview
• Configure Messenger
• Messenger Javascript SDK in the Developer Center

Release Notes: https://help.mypurecloud.com/releasenote/february-14-2024/

#TAMStudios #FeatureReview #Co-browse #messenger

Please post any questions, or comments, below or email us at TAMStudios@Genesys.com