In this video @Brian Feeney  talks about the customer journey tab replacement

On April 26, 2023, Genesys removed the original Customer Journey tab for Predictive Engagement organizations, and replaced with an enhanced tab. 

The new, enhanced Customer Journey tab view replaces the original version and is available to users with the new External Contacts > Session > View permission.

The tab gives a visual representation of a customer’s journey on a tracked website.

The original Customer Journey tab is no longer be available in Live Now, Agent CX agent workspace, Interactions view, and Salesforce embedded view interfaces.

For more information, see Deprecation: former customer journey tab.

Release Notes: https://help.mypurecloud.com/releasenote/april-26-2023

#TAMStudios  #CustomerJourney #FeatureReview

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