How great Tempo is for your agents?

Firstly, what is Tempo?

Genesys Tempo is the mobile application for workforce management, it allows you to manage your work schedule from your personal device. You can download Genesys Tempo from either the Google Play store or the Apple store. 

So what can you use the Tempo app for?

View the scheduled activities for daily, weekly, and monthly activities

Create a time-off request

View the status of time-off requests

Submit late requests to your supervisor. To notify that you are running late, tap the Running Late icon

Perform a shift trade

You can trade shifts with agents by posting to a trade board or by offering a shift to an agent.

Drop a shift

You can drop shifts and you can add extra shifts dropped by other agents

Browse available shifts

You can view all the shifts that are available to select. These shifts include ones that other agents drop.

Download the app now!

For iOS

For Android