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In this video, Rebecca discusses two new features, "Division-aware configuration objects default to all divisions & Assign divisions to secondary statuses"
Genesys Cloud now assigns new configuration objects to All divisions by default when they extend division awareness to those objects. Previously, Genesys Cloud automatically assigned those configuration objects to the Home division. This feature enables administrators to use resources in all divisions or assign them to specific divisions. For more information, see Overview of All division assignment. This feature has no restriction by user or required user to access.
Administrators can now enable divisions for secondary statuses, enforce divisional access control, and create up to 30 secondary statuses per primary status in Genesys Cloud. For more information, see Add secondary statuses for a primary status, and Assign divisions to existing secondary statuses. This feature has no restriction by user or required user to access.
Release notes: https://help.mypurecloud.com/releasenote/october-18-2023/
Presenter: @Rebecca Harper
#TAMStudios #FeatureReview #Divisions
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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.