In this video @Gaurav Srivastava reviews four email enhancements all released on the same week.

Agents can now view improvements to the email editor, including attachments at the top of the editor, more details in incoming email headers such as To and CC, and better subject line visibility. For more information, see Reply to an email message interaction. 

Administrators can now configure an email signature to immediately follow an agent’s response. This feature enables agents to view and edit the email signature directly in the editor.

Agents can now perform multiple actions on a single email before they disconnect and wrap-up the interaction, including multiple replies and forwards. For more information, see Use the organization’s email domain name. 

Administrators now have more control over when they want to include or exclude message history from an email that an agent sends on behalf of a queue. This feature add these options for email configuration: Always auto-include message history with each agent’s response, Never include message history with each agent’s response, and Let agents decide for each response (default). For more information, see Use the organization’s email domain name. 

#TAMStudios #FeatureReview #Email #EmailAddress #EmailReply #EmailFunctionality 

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