Genesys Cloud CX

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External contact management user interface refresh 

12-17-2023 23:01

In this video I review the feature external contact management user interface refresh. 

External Contacts has a new look and feel. Improvements to the user interface include alignment with the appearance of contact and organization views, a more streamlined process to create and edit contacts, and implementation of common components for editing fields. These enhancements ensure a more consistent and user-friendly approach to contact management within Genesys Cloud. The dedicated toggle in the user interface that enables users to switch between the new, default version and the old version is available until February 27, 2024. For more information, please see the community post: Refresh of Contact Management UI.

#TAMStudios #FeatureReview #ExternalContacts #ExternalContacts #SingleCustomerView

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