Genesys Cloud - Main

In this video @Christopher Visick  talks about the Gamification metrics creation workflow improvements that were released on May 24, 2023.

Performance management administrators can now set the appropriate level of precision for their performance management metrics. Additionally, administrators can now select which units to use for their time–based metrics. These improvements allow administrators to more accurately measure performance. For more information, see Configure gamification profile metrics.   

Release Notes: https://help.mypurecloud.com/releasenote/may-24-2023

#TAMStudios  #WEM  #FeatureReview  #gamification 

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