Genesys Cloud CX

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Gamification 

02-28-2023 21:51

In this video Chris talks over high level gamification featres and functionality. 

Enhance performance management and encourage friendly competition around performance-based objectives with gamification. 

Use performance points and tracking to establish a clear coaching plan, create a culture of learning, promote fairness and transparency, and bring new agents up to speed faster. Performance points reward and motivate users to progress towards your goals.

About Gamification: https://help.mypurecloud.com/articles/about-gamification/

#TAMStudios #WFM #UseCase #FunctionalityDemo #gamification

Presenter: @Christopher Visick 


#QualityManagement

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Comments

08-23-2023 23:31

Thank you @Pramod Surana it was a great team effort! 

08-23-2023 23:26

Good Job Rebecca !

06-26-2023 03:10

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