Workforce Engagement Management

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Genesys Cloud WEM | Arrivals Board 

05-03-2022 16:45


Coming Soon in October 2023

FEATURE

DISCIPLINE

ETA

STATUS
Update Real Time and Historical Adherence to respect Division Specific Secondary Status codes RM

Oct-23

Coming Soon
 Ability to Dispute a Completed Evaluation QA&C

Oct-23

Coming Soon
 Ability to Assign an Evaluation to a User  QA&C

Oct-23

Coming Soon
Voice Transcript and Recording Sensitive Data Masking in Italian and French (Early Preview) QA&C

Oct-23

In Progress
Improved Desktop Performance when Performing Screen Recording with Concurrent Interactions QA&C

Oct-23

In Progress
Enable Revisions for Evaluation Rescore to provide visibility into each version QA&C

Oct-23

In Progress
Agent, Queue & Flow Topics View Enhancements QA&C

Oct-23

In Progress
Add Sentiment to Agents/Queues/Flows Topic Views QA&C

Oct-23

In Progress
Filter by AND’d Topics in All Topic Views QA&C

Oct-23

In Progress
Agent Empathy / Unhelpful Behavior Analysis and Scoring Backend for English to Identify Areas for Improvement in Agent Training QA&C

Oct-23

In Progress
Content Search Improvements to Enhance Customer Experience through More Effective and User-Friendly Content Search QA&C

Oct-23

In Progress
Split Recording Permissions to have Separate Permissions for Viewing Speech and Text Analytics Results QA&C

Oct-23

In Progress
View my time-off balances from an integrated HR system on Tempo RM

Oct-23

In Progress

RM=Resource Management, EP=Employee Performance, QA&C= Quality Assurance & Compliance 


#GenesysCloudCX
#WorkforceEngagementManagement

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