Workforce Engagement Management

 View Only
Back to Library

Genesys Cloud WEM | Arrivals Board 

05-03-2022 16:45


Coming Soon in May 2024

FEATURE

DISCIPLINE

ETA

STATUS
Improvements to Learning Module Taking Experience EP

May-24

Coming Soon
Host SCORM 1.2 E-Learning Standard in Learning EP

May-24

Coming Soon
Supervisor Overview Page to Better Manage their team EP

May-24

Coming Soon
Adherence widget for Supervisor Overview RM

May-24

Coming Soon
Create Categories (Location and Sequences of Topics and Words) for Interaction Analysis QA&C

May-24

Coming Soon
Simplified Administration on Active Screen Recordings in Recording Management UI QA&C

May-24

In Progress
View Aggregate Metrics for up to One Year in Topic Trends and Agent/Queue/Flow views to gain more Seasonal Insights QA&C

May-24

In Progress
Add Acoustic Metrics to Topic Trends and Agent/Queue/Flow Views with Additional Filters to Gather More Insights QA&C May-24

In Progress
Content Search API & UI: Add Acoustic Metrics and Additional Interaction Data as Filters QA&C May-24

In Progress
Improved Arabic (ar-WW) Voice Transcription using Updated Transcription Engine QA&C May-24

In Progress
Additional Data Visualization Options within Supervisor Insights to Better Gauge Agent Performance EP May-24

In Progress
Manually Add Words to Dictionary UI QA&C May-24

In Progress
Recognizing Employees for Positive Behavior to Engage and Motivate EP May-24

In Progress
Improved Desktop Performance when Performing Screen Recording with Concurrent Interactions QA&C May-24

In Progress

RM=Resource Management, EP=Employee Performance, QA&C= Quality Assurance & Compliance, PM=Performance Management


#WorkforceManagement


#Gamification
#Interaction/ScreenRecording
#Learning/Coaching
#SpeechandTextAnalytics

Coming Soon
Statistics
0 Favorited
622 Views
0 Files
0 Shares
0 Downloads

Related Entries and Links

No Related Resource entered.