Workforce Engagement Management

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Genesys Cloud WEM | Arrivals Board 

05-03-2022 16:45


Coming Soon in July 2024

FEATURE

DISCIPLINE

ETA

STATUS

Improved Dutch (nl-NL) Voice Transcription using Updated Training from Mediahuis and Eneco QA&C

Jul-24

In Progress

 Ability to Trade with Alternative Shifts from the System RM

Jul-24

In Progress

Improved Portuguese (pt-PT and pt-BR) and Spanish (es-ES and es-US) Customer Sentiment and Agent Empathy Analysis QA&C

Jul-24

In Progress

Content Search API & UI: Add Acoustic Metrics and Additional Interaction Data as Filters QA&C

Jul-24

In Progress

Improved Arabic (ar-WW) Voice Transcription using Updated Transcription Engine QA&C

Jul-24

In Progress

Time-Off Limits Enhancements to save users managing multiple limits time while reducing error RM

Jul-24

In Progress

Improved Desktop Performance when Performing Screen Recording with Concurrent Interactions QA&C

Jul-24

In Progress

Add Acoustic Metrics to Topic Trends and Agent/Queue/Flow Views with Additional Filters to Gather More Insights QA&C Jul-24

In Progress

RM=Resource Management,  QA&C= Quality Assurance & Compliance, PM=Performance Management





#WorkforceManagement
#Gamification
#Interaction/ScreenRecording
#Learning/Coaching
#SpeechandTextAnalytics

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