Workforce Engagement Management

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Genesys Cloud WEM | Arrivals Board 

05-03-2022 16:45


Coming Soon in August 2024

FEATURE

DISCIPLINE

ETA

STATUS
Activity Plans - Create rules for scheduling bulk Training and Meetings, at the best time based on service goals RM

Aug-24

Coming Soon
Improved Desktop Performance when Performing Screen Recording with Concurrent Interactions QA&C

Aug-24

In Progress
Work Plan Bidding - Create a bidding process for Employees to submit their preference for Work Plan and scheduling rules, for future schedule generations RM

Aug-24

In Progress
Content Search API & UI: Add Acoustic Metrics and Additional Interaction Data as Filters QA&C

Aug-24

In Progress
Screen Recording Playback UI Look and Feel Update QA&C

Aug-24

In Progress
Improve Content Search by Splitting Content and Metadata QA&C

Aug-24

In Progress
Genesys Cloud EX - Email Interaction Data Sync for WFM & Employee Performance EX

Aug-24

In Progress

RM=Resource Management,  QA&C= Quality Assurance & Compliance, PM=Performance Management, EX=Genesys EX





#WorkforceManagement
#Gamification
#Interaction/ScreenRecording
#Learning/Coaching
#SpeechandTextAnalytics

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